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All Journal Jurnal Kesehatan Journal of Pharmaceutical and Sciences.
Surya Bin Mirta
Poltekkes Kemenkes Bandung
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Health Professions Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health

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Gambaran Kepuasan Pasien Terhadap Pelayanan Obat di Apotek Ditinjau Dari Perspektif Hukum Kesehatan Surya Bin Mirta; Dira Oktapiani
Jurnal Kesehatan Vol 13 No 3 (2025): Desember
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-kes.v13i3.666

Abstract

Pharmaceutical services are governed by various laws and regulations that apply to pharmacy professionals and pharmacy operators. Pharmacy professionals are obligated to provide services in accordance with professional standards and applicable standard operating procedures. This study was conducted to examine patient satisfaction with pharmaceutical services at pharmacies from a health law perspective. This is a quantitative descriptive study using a cross-sectional approach. The sample for this study consisted of 303 respondents selected using accidental sampling. The instrument employed a questionnaire based on the Service Quality (SERVQUAL) model, which had been validated for both validity and reliability. Data were analyzed using the Community Satisfaction Survey (CSS). The results from the Community Satisfaction Survey revealed five components: Component 1 (reliability) with a “satisfied” rating (80.4%); Component 2 (responsiveness) with a “very satisfied” rating (82.4%); Component 3 (empathy) with a “very satisfied” rating (81.25%)—the empathy dimension; component four with the “very satisfied” category (86.4%)—the assurance dimension; and component five with the “very satisfied” category (85.3%)—the tangibility dimension. The conclusion of this study is that, based on the public satisfaction survey, the overall satisfaction with the services provided by Apotek Kombi received a conventional interval score of 83.15%, with service performance rated as “very satisfied” and service quality rated as “A” by members of the public who visited Apotek Kombi in Bandung to purchase medication.
Analisis Kandungan Merkuri dan Hidrokuinon dalam Krim Pemutih Wajah Daring Menggunakan Spektrofotometer Serapan Atom dan Kromatografi Cair Kinerja Tinggi Mimin Kusmiyati; Elvi Tronovani; Agus Sulaeman; Laila Musyarrofah; Hani Sri Fitriani; Enung Nur Khotimah; Surya Bin Mirta
Journal of Pharmaceutical and Sciences JPS Volume 9 Nomor 1 (2026)
Publisher : Fakultas Farmasi Universitas Tjut Nyak Dhien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/journal-jps.com.v9i1.1176

Abstract

The skin is the outermost organ of the human body and plays an important protective and physiological role. Currently, fair skin is often regarded as a beauty standard desired by both men and women. Mercury and hydroquinone are active ingredients commonly used in whitening products due to their ability to inhibit melanin formation; however, their use can cause serious toxic effects. This study aimed to determine the presence of mercury and hydroquinone qualitatively and quantitatively in facial whitening creams sold online in Bandung City. Samples showing positive results were further analyzed quantitatively to determine their concentrations. For mercury analysis, samples were digested using a microwave digestion method to eliminate organic substances. The color reaction test for mercury employed KI 0.5 N, HCl 6 M, and NaOH 2 N reagents. Based on qualitative testing, samples labeled D and N were positive for mercury. Quantitative determination of mercury was conducted using Atomic Absorption Spectrophotometry (AAS) at a wavelength of 253.7 nm. For hydroquinone analysis, qualitative color tests were carried out using FeCl₃ 5%, phenanthroline, and Benedict reagents, while quantitative analysis was performed using High-Performance Liquid Chromatography (HPLC). Of the 17 samples tested, two (D and N) contained mercury at concentrations of 2,776 ±  0,036 μg/g and 4,277 ± 0,021 μg/g, respectively, and two others (E and H) contained hydroquinone 2,3745% and 2,4798%.
Co-Authors Agus Sulaeman Dira Oktapiani Elvi Tronovani Enung Nur Khotimah Hani Sri Fitriani Laila Musyarrofah Mimin Kusmiyati, Mimin