Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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All Journal Journal of Scientific Research, Education, and Technology
V. Rudy Handoko
Universitas 17 Agustus 1945 Surabaya, Indonesia
Computer Science & IT Economics, Econometrics & Finance Education Engineering Social Sciences

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Digital Transformation of Public Service Malls: Enhancing Efficiency and Accessibility in the Digital Era Dwi Hartutik; V. Rudy Handoko; Teguh Priyo Sadono
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 5 No. 1 (2026): Vol. 5 No. 1 2026
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v5i1.1016

Abstract

This study explores the digital transformation of the Public Service Mall (PSM) in Indonesia, emphasizing its role in enhancing bureaucratic efficiency, accessibility, and public satisfaction. Employing a qualitative library research approach, the analysis synthesizes existing literature, policy documents, and case studies to comprehensively understand the concepts, strategies, and challenges associated with digitalization in public services. The findings highlight that digital transformation, particularly through integrated and user-friendly online platforms, significantly reduces procedural complexity, shortens service delivery times, and broadens access for remote and underserved communities. Key supporting technologies such as cloud computing, artificial intelligence, and robust data security are vital for effective implementation, while strong policy frameworks and inter-agency collaboration underpin sustainable development. Despite notable progress, challenges including infrastructural limitations, human resource capacity, resistance to change, and regulatory barriers must be addressed through targeted investments, capacity building, and regulatory harmonization. The study concludes that a holistic and adaptive approach, coupled with ongoing research into social impacts and regional best practices, is essential to realize the full potential of digital public services and foster inclusive, efficient, and transparent governance in the digital era.
The Rise of Digital PHMDPS: An In-Depth Study of Medication Delivery Innovations in Indonesian Hospitals Mochammad Sucahyono; V. Rudy Handoko; Rachmawati Novaria
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 5 No. 1 (2026): Vol. 5 No. 1 2026
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v5i1.1017

Abstract

The adoption of medication delivery services by hospitals in Indonesia reflects a significant upward trend in the transformation of the national healthcare landscape. This development is largely driven by the increasing demand for patient convenience and equitable access to essential medicines, alongside the rapid advancement of digital health technologies and the disruption of traditional healthcare systems, particularly during the COVID-19 pandemic. To explore this phenomenon, this study employed a systematic literature review method, analyzing diverse sources comprising government reports, hospital websites, official social media posts, online news articles, and prior research. The objective was to synthesize findings on how Indonesian hospitals—both public and private—have implemented and digitalized their Patient Home Medication Delivery Programs (PHMDPs). Key findings reveal a growing prevalence of PHMDPs, supported by various delivery models, ranging from internal logistics systems to partnerships with third-party couriers and telemedicine platforms. Digitalization emerges as a central enabler, facilitating seamless integration of e-prescriptions, automated logistics, and mobile health applications. Despite the growing adoption, the regulatory framework remains in flux, and hospitals face several challenges, including logistical complexity, compliance issues, and cost sustainability. This study contributes a comprehensive overview of PHMDPs in Indonesia, highlighting best practices and offering insights for scalable, patient-centered innovations in digital pharmaceutical services.
Co-Authors Dwi Hartutik Mochammad Sucahyono Rachmawati Novaria Sadono, Teguh Priyo