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All Journal Jurnal Pendidikan dan Pembelajaran Indonesia (JPPI) Journal of Linguistics, Culture and Communication Jurnal Asimilasi Pendidikan
Wenny Wijayanti
Universitas Katolik Widya Mandala Surabaya
Arts Humanities Education Languange, Linguistic, Communication & Media Mathematics Other

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Speech Act Strategies of Customer Service Officers of Internet Provider Company in WhatsApp Group Interactions Yuli Widiana; Wenny Wijayanti
Journal of linguistics, culture and communication Vol 2 No 2 (2024): Journal of Linguistics, Culture, and Communication
Publisher : CV. Rustam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61320/jolcc.v2i2.294-314

Abstract

This study investigates the speech act strategies employed by customer service officers (CSO) in an internet provider company while interacting with customers via WhatsApp Group (WAG) chats. The research aims to identify and analyze the types of speech acts used and examine how cultural and digital token factors specific to Javanese communication norms influence these interactions. In 60 days, data was collected from WAG conversations between customer service representatives and clients using the non-participative observation method. Depth interviews were also conducted with the five CSOs. The analysis employed Speech Act Theory and considers the unique context of computer-mediated communication. Results revealed that CSOs frequently utilized commissive speech acts, confirming speech acts, directive speech acts, phatic speech acts, and expressive speech acts with specific purposes. Culturally, the speech acts were employed to maintain harmony and mitigate potential face-threatening situations. The study also highlights how the CSO adapts traditional Javanese communication styles to the digital medium of WhatsApp. Theoretically, these findings contribute to our understanding of cultural pragmatics in professional settings and empirically offer insights for training customer service personnel in culturally diverse contexts. Furthermore, the research underscores the importance of considering cultural nuances in developing effective communication strategies for digital customer service platforms.
Pengembangan Buku Cerita Anak Berbasis Sosio-Budaya Sebagai Upaya Pendidikan Karakter Berkelanjutan Bagi Peserta Didik SD Se-Kota Madiun Arielia Yustisiana; Wenny Wijayanti
JURNAL ASIMILASI PENDIDIKAN Vol. 4 No. 3 (2026): Jurnal Asimilasi Pendidikan
Publisher : LEMBAGA PENELITIAN DAN PENDIDIKAN (LPP) ARROSYIDIN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61924/jasmin.v4i3.113

Abstract

Literacy is still a topic that resonates in the world, especially in the scope of education. Various efforts were made by the government to provide the program, one of which was through the School Literacy Movement. To support the program, efforts need to be made to increase children's literacy motivation. One of the efforts made is to develop storybooks that interest students. In addition to increasing interest in reading, storybooks can be used as a means of character education. Through the stories presented, students can learn the concrete experienced. So far, there are not many books presented that contain values that can be learned by students, so it is necessary to develop storybooks for children that are socio-cultural-based Efforts to maintain local and social culture are built in line with the Sustainable Development Goals (SDGs), particularly SDG 4 on Quality Education. Character education for elementary school students must start from early childhood, aiming to embed foundational values such as mutual cooperation, creativity, and respect for diversity, so that students can implement them in everyday life. In addition, children's story books are considered effective in teaching existing learning content to students. Learning to use children's storybooks is also more in line with the characteristics of elementary-age children who are in the concrete operational stage. In the story, students will be faced with a story that can be directly related to their life or experience in the real world. Values and learning materials can be revealed by utilizing the play, setting, or storyline in it. With the research, the development of this storybook is expected to make a positive contribution to the development of literacy and character of students. Developing storybooks with socio-cultural content is the purpose of this research, so the results of this research are packaged in the form of storybooks that can be used by schools.
Pendekatan Pembelajaran Mendalam dengan Media Visual untuk Memperkuat Literasi Awal sebagai Landasan Pembelajaran Berkelanjutan pada Siswa Kelas I Veronika Rini Riantie; Wenny Wijayanti
Jurnal Pendidikan dan Pembelajaran Indonesia (JPPI) Vol. 6 No. 2 (2026): Jurnal Pendidikan dan Pembelajaran Indonesia (JPPI), 2026 (2)
Publisher : Yayasan Pendidikan Bima Berilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53299/jppi.v6i2.4022

Abstract

Penelitian ini bertujuan mendeskripsikan peningkatan kemampuan menulis permulaan melalui pendekatan deep learning berbantuan media gambar pada siswa kelas IA SD Santa Maria Surabaya. Penelitian dilatarbelakangi temuan bahwa siswa masih berada pada tahap meniru bentuk huruf dan belum mampu mengembangkan ide secara mandiri. Kondisi ini berkaitan erat dengan rendahnya literasi Indonesia pada PISA 2022 yang menempatkan Indonesia di peringkat ke-70 dari 81 negara. Desain penelitian ini meggunakan desain penelitian tindakan kelas (PTK) yang dilaksanakan dalam dua siklus dengan subjek 21 siswa kelas I. Data dikumpulkan melalui teknik nontes (observasi keterlibatan, keberanian, dan kepercayaan diri) serta teknik tes (penilaian kemampuan menulis permulaan dengan KKM 75). Hasil penelitian menunjukkan peningkatan bertahap: ketuntasan prasiklus 38% (8 siswa), meningkat menjadi 62% (13 siswa) pada siklus I, dan mencapai 86% (18 siswa) pada siklus II, melampaui indikator keberhasilan 80%. Observasi kualitatif mengonfirmasi perkembangan keberanian, konsistensi huruf, struktur kalimat, dan kemampuan reflektif siswa. Temuan ini membuktikan integrasi media gambar dalam kerangka deep learning mendorong pembelajaran menulis permulaan yang bermakna sebagai fondasi literasi berkelanjutan. Rekomendasi untuk penelitian selanjutnya yaitu mengembangkan variasi media visual seperti gambar berseri digital atau cerita bergambar interaktif dengan mengolaborasikan dengan deep learning.
Co-Authors Arielia Yustisiana Veronika Rini Riantie Yuli Widiana