Muh Riyaldi Pratama
Universitas Teknologi Akba Makassar

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Design and Implementation of Cloud-Based Information Systems for SMEs: Enhancing Efficiency and Scalability Kamaruddin Kamaruddin; Akbar Iskandar; Muh Riyaldi Pratama; Ming-Chung Chang
Ceddi Journal of Information System and Technology (JST) Vol. 4 No. 2 (2025): December
Publisher : Yayasan Cendekiawan Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56134/jst.v4i2.152

Abstract

Small and Medium Enterprises (SMEs) play a critical role in economic growth and employment, yet their ability to remain competitive is often constrained by limited capital, fragmented information infrastructure, and uneven digital capabilities. In recent years, cloud-based information systems have been increasingly adopted as an alternative to conventional IT infrastructures, particularly due to their scalability, flexibility, and reduced upfront investment requirements. This study examines the design and implementation of cloud-based information systems in SMEs and evaluates their implications for operational efficiency and organizational scalability. Using a quantitative explanatory research design, data were collected from SMEs that have implemented cloud solutions and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that organizational readiness and security risk management are decisive factors shaping the effectiveness of cloud system implementation. SMEs with adequate preparedness and structured risk controls are more likely to achieve measurable improvements in process efficiency, data integration, and decision-making responsiveness. In addition, the findings highlight that modular and scalable system architectures allow SMEs to adjust operational capacity in line with market fluctuations while avoiding excessive infrastructure costs. By empirically linking system design choices with organizational and governance conditions, this study contributes an integrated framework to the literature on SME digital transformation. The results also provide practical guidance for managers and policymakers in formulating cloud adoption strategies that support long-term digital resilience.
Android-Based Online ATM Machine Swallowed Bank ATM Card Service Information System Muh Riyaldi Pratama; Kamaruddin Kamaruddin; John James
Ceddi Journal of Information System and Technology (JST) Vol. 5 No. 1 (2026): April
Publisher : Yayasan Cendekiawan Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56134/jst.v5i1.165

Abstract

ATM cards remain a primary means of banking transactions, despite the continued development of digital services. However, operational issues such as ATM cards being swallowed by the machine remain common and are generally handled through inefficient manual procedures that require customers to visit the bank in person. This study aims to develop an Android-based information system for reporting ATM card swappings to improve the efficiency, accessibility, and quality of banking services. The system development method used is the Waterfall model, which includes the stages of needs analysis, system design, implementation, and testing. The resulting system is designed to enable customers to report online, enabling faster handling by customer service without face-to-face interaction. Test results from the black-box testing method indicate that all system features operate according to established specifications and remain stable and functional. The implementation of this system has been proven to increase service response speed, simplify the reporting process, and reduce dependence on conventional procedures. This research contributes to the development of an integrated, real-time, mobile-based complaint service model for banking information systems. In addition, this research also strengthens the role of mobile technology as an enabler in the digital transformation of public services. Thus, the proposed system has the potential to be an effective and adaptive solution in improving service quality and customer satisfaction in the digital era.