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All Journal Dinasti International Journal of Management Science Dinasti International Journal of Digital Business Management
Mufidah Mufidah
Universitas Batanghari, Jambi, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

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The Influence of Service Innovation and Physical Work Environment on Public Satisfaction Mediated by Public Service Performance at the Regional Revenue Agency of West Tanjung Jabung Regency Andreas Sinaga; Fakhrul Rozi Yamali; Mufidah Mufidah
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6242

Abstract

This study aims to describe service innovation, physical work environment, service performance, and public satisfaction at the Regional Revenue Agency (Bapenda) of West Tanjung Jabung Regency (Tanjabbar), and to analyze the influence of service innovation and physical work environment through service performance on public satisfaction. This study is supported by several theories related to the research variables. This study was conducted at the Regional Revenue Agency of West Tanjung Jabung Regency. With a population of 120,740 people, while the sample size in this study uses Slovin's theory with a margin of error of 10% so that 100 people are obtained. This study uses a quantitative approach with a survey method and uses Partial Least Square (PLS) data analysis. The results show that service innovation and physical work environment have an influence on public satisfaction, both directly and indirectly through service performance at the Regional Revenue Agency of West Tanjung Jabung Regency. This finding indicates that the positive influence of service innovation and physical work environment on public satisfaction does not occur directly, but is carried out (mediated) through improved service performance.
The Influence of Organizational Support on Employee Performance Mediated by Work Spirit and Employee Work Engagement at Bank Jambi Head Office Nana Fitriana Paringsih; M. Zahari; Mufidah Mufidah
Dinasti International Journal of Management Science Vol. 7 No. 6 (2026): Dinasti International Journal of Management Science (July - August 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i6.7169

Abstract

This study aims to analyze the effect of organizational support on employee performance, with work morale and work engagement as mediating variables at Bank Jambi Head Office. This study used a quantitative approach with a survey method. The study population consisted of 168 employees at Bank Jambi Head Office. The sample size was determined using the Slovin formula, resulting in 63 respondents selected using proportionate random sampling. The variables studied included organizational support, work morale, work engagement, and employee performance. Data were collected through questionnaires using a five-point Likert scale and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the assistance of SmartPLS 3.0 software. The results showed that organizational support had a positive and significant effect on employee morale, work engagement, and performance. Work morale and work engagement also had a positive and significant effect on employee performance. Furthermore, both variables were shown to mediate the effect of organizational support on employee performance. These findings reinforce the perspective of Social Exchange Theory, which explains that employees who perceive support from the organization tend to reciprocate through increased work morale, work engagement, and better performance. Practically, the results of this study provide implications for Bank Jambi management to strengthen organizational support policies as a strategy to sustainably improve employee performance
The Influence of Work Stress and Workload on Employee Performance Mediated by Job Satisfaction at the Regional Secretariat of Sarolangun Regency Herjoni Herjoni; Muhammad Zahari; Mufidah Mufidah
Dinasti International Journal of Management Science Vol. 7 No. 6 (2026): Dinasti International Journal of Management Science (July - August 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i6.7200

Abstract

This study aims to identify and analyze the effects of work stress and workload on job satisfaction and employee performance, the effect of job satisfaction on employee performance, and the influence of work stress and workload on employee performance mediated by job satisfaction at the Regional Secretariat of Sarolangun Regency. A descriptive-verificative research design was employed, utilizing the PLS analysis method. The results indicate that the work stress variable obtained a total score of 3,267 (mean: 272), falling into the "very low" category, while the workload variable obtained a total score of 2,747 (mean: 275), also falling into the "very low" category. Conversely, the job satisfaction variable obtained a total score of 5,892 (mean: 655), falling into the "high" category, and the employee performance variable obtained a total score of 7,850 (mean: 654), also falling into the "high" category. These findings demonstrate that employees at the Regional Secretariat of Sarolangun Regency experience low levels of work stress and workload, yet exhibit high levels of job satisfaction and performance in carrying out their duties. The study results indicate that work stress and workload have a significant negative effect on the job satisfaction of employees at the Regional Secretariat of Sarolangun Regency
The Effect of Employee Competencies and Work Facilities on Community Satisfaction with Service Quality as an Intervening Variable in East Muara Sabak District, East Tanjung Jabung Regency Sarwo Edi; M. Zahari; Mufidah Mufidah
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7459

Abstract

This study aims to analyze the influence of employee competence and work facilities on public satisfaction, with service quality as an intervening variable in Muara Sabak Timur District, Tanjung Jabung Timur Regency. The study used a quantitative approach with a survey method. The study population was 33,200 residents receiving services in Muara Sabak Timur District, Tanjung Jabung Timur Regency. The sample size was determined using the Slovin formula with a 10% margin of error, resulting in a sample of 100 respondents selected using probability sampling techniques. Data were collected through a Likert-scale questionnaire and analyzed using Path Analysis with IBM SPSS to test the direct and indirect effects between variables. The results showed that employee competence and work facilities had a positive and significant effect on service quality. Employee competence, work facilities, and service quality also had a positive and significant effect on public satisfaction. Furthermore, service quality was shown to mediate the influence of employee competence and work facilities on public satisfaction. Research findings indicate that improving employee competency, supported by adequate work facilities, can improve service quality, thereby increasing public satisfaction with public services in Muara Sabak Timur District, Tanjung Jabung Timur Regency
Co-Authors Andreas Sinaga Herjoni Herjoni M. Zahari Muhammad Zahari Nana Fitriana Paringsih Sarwo Edi Yamali, Fahrul Rozi