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All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Indonesian Journal of Global Health Research
Rr. Devi Noviana Setyoningsih
Universitas Diponegoro
Nursing Public Health Other

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Development of A Web Based Chronic Drug Claims Management Information System Using the Fast (Framework for the Applications of Systems Thingking) Methodology Rr. Devi Noviana Setyoningsih; Cahya Tri Purnami; Antono Suryoputro Yudhy Dharmawan; Aris Puji Widodo
Indonesian Journal of Global Health Research Vol. 7 No. 6 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i6.297

Abstract

Delays of chronic drug claims caused delayed payments to the next period. The impact was disrupting the hospital's cash flow, delaying employee incentives, and creating difficulty in providing chronic drugs needed by patients. To address these operational challenges, RSUD Kajen seeks to implement a computerized drug claims information. This system will streamline processes, resolve existing inefficiencies, and improve overall patient care delivery while ensuring timely claims submission. The implementation of a computerized drug claims information system successfully facilitates claims management and improves services at RSUD Kajen.". The development of the chronic drug claims information system will be conducted using the FAST (Framework for the Applications of Systems Techniques) method. The data collection techniques employed in this research for developing the final assignment include observation, interview and literature study.  The data analysis method used is: qualitative Analysis. Qualitative analysis employs content analysis to summarize and obtain an overview of the interview and observation results, which consist primarily of qualitative data based on a conceptual framework. The results of this analysis are used to create a system design that meets users' needs. The result is a comprehensive information system that has been successfully implemented for claims management at RSUD Kajen. This information system was developed using Java programming language and MySQL database management system. System testing results demonstrate that the information system effectively accelerates the claims management process, enhances chronic drug inventory management, and generates comprehensive managerial and financial reports. A new website-based chronic drug claims management information system has been developed using the FAST method to replace the manual system. The purpose of this study is to develop a claims management information system based on user needs analysis.
Analysis of the Impact of Delayed Chronic Drug Claims on Hospital Healthcare Service Quality: Systematic Literature Review Rr. Devi Noviana Setyoningsih; Cahya Tri Purnami; Antono Suryoputro
PROMOTOR Vol. 9 No. 1 (2026): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v9i1.1883

Abstract

Delays in submitting reimbursement claims for chronic drug result in deferred payments, adversely affecting hospital cash flow. This financial strain leads to delays in employee compensation and challenges in ensuring adequate chronic drug availability for patients. This study aims to analyze how chronic drug claim processing delays impact the quality of healthcare services delivered by hospitals. This study utilizes a systematic literature review methodology, searching the PubMed, Scopus, and Google Scholar databases for publications from 2015-2025. The search strategy employs the following keywords: "chronic drug claims delay," "healthcare service quality," "chronic medication reimbursement," "hospital cash flow," and "pharmaceutical claims processing." The literature selection process follows the PRISMA guidelines. Based on the analysis of six selected articles, this study identifies the multidimensional impact of delayed chronic drug claims on hospital healthcare service quality across four key dimensions: Competency Dimension:delayed claims create hospital revenue instability, which adversely affects funding for human resource development and staff competency training programs. Service Effectiveness Dimension: claim processing delays necessitate changes in hospital budget allocation and strategic planning policies, resulting in suboptimal service delivery. Safety Dimension:delayed reimbursements lead to medication shortages, causing delays in providing essential chronic medications to patients and potentially compromising patient safety. Service Comfort Dimension:claims processing delays negatively impact pharmaceutical inventory management, affecting medication availability and overall patient comfort during treatment. Conclusion: Based on the analysis of six research articles published between 2015-2025, delayed chronic drug claims significantly impact hospital healthcare service quality across multiple dimensions, including competency, service effectiveness, safety, and service comfort.
Co-Authors Antono Suryoputro Antono Suryoputro Yudhy Dharmawan Aris Puji Widodo Cahya Tri Purnami