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Public Service Management in Higher Education: A Systematic Literature Review Wahyu Sukamti; Muhammad Rizal Shalahuddin; Yogi Iqram Sibuea
AT-TAJDID: Journal of Islamic Education Vol 2 No 1 (2025): January 2025
Publisher : Institut Studi Islam Muhammadiyah Pacitan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52640/attajdid.237

Abstract

This article examines public service management in higher education through A Systematic Literature Review (SLR), aiming to identify key aspects, challenges, and strategies in managing public services within universities. The study uses the SLR methodology to systematically gather, evaluate, and synthesize existing research on the topic. A thorough search of academic databases identified studies on service delivery efficiency, student-centered services, leadership, governance, and the integration of technology in university management. The results highlight ongoing challenges such as resource allocation, demographic shifts, and technological adaptation. However, strategies like Total Quality Management (TQM), public-private partnerships, and digital transformation emerge as crucial in enhancing service management. This review’s novelty lies in its comprehensive approach, offering a synthesis of contemporary research on public service management in higher education, and presenting a detailed overview of current models and best practices. The findings of this study offer valuable insights into how institutions can optimize service delivery, improve governance, and better meet the evolving needs of students and stakeholders. By examining these strategies and challenges, this article provides a foundation for further research and practical applications aimed at improving public service management within higher education institutions.
Strengthening Harmony in The Midst of The Rapid Advancement of Information Technology Akhmad Munib Siroj; Yogi Iqram Sibuea; Gavin Garviano
AT-TAJDID: Journal of Islamic Education Vol 2 No 1 (2025): January 2025
Publisher : Institut Studi Islam Muhammadiyah Pacitan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52640/attajdid.242

Abstract

Indonesia is a pluralistic country in many aspects, including race, ethnicity, regional languages, customs, and religion. To manage this diversity in terms of ethnicity, religion, race, and intergroup relations (SARA), the government frames it within the format of religious harmony, which is defined as "... the state of relationships among religious communities based on tolerance, mutual understanding, mutual respect, appreciation of equality in practicing their religious teachings, and cooperation in social, national, and state life within the Unitary State of the Republic of Indonesia, based on Pancasila and the 1945 Constitution of the Republic of Indonesia." Since religious harmony is a state of being, it is dynamic and influenced by its ability to adapt to social changes in society, including shifts in social structures that encompass patterns of social relationships, social norms, and social roles. Social changes vary not only in terms of degree but also in scale and scope. The development of technology, particularly information technology, has brought significant changes to social behavior. The rapid growth of information technology has altered old social patterns and structures. This change is marked by shifts in interaction patterns, lifestyles, behaviors, perspectives, ways of living, and social orientations. It is worth exploring how we (especially religious leaders) can strive to maintain religious harmony amidst the rapid advancement of information technology. The research method used in this study will be literature research. This literature research will focus on textbook analysis. The research will involve a comprehensive analysis of works discussing the relationship between information technology and religion. The rapid advancement of information and communication technology has accelerated social changes in various fields. An important phenomenon to observe is the fading of values, including religious, cultural, and national values. Society tends to neglect moral values when engaging in social media, focusing instead on what can go viral and generate profit. It is imperative for religious leaders to enter the digital technology realm to carry out their sacred role of delivering messages of morality and goodness, ensuring that religious harmony remains strong. In this context, it is important to involve and provide space for the younger generation to play a role.