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All Journal Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Meilani Putri Maharani
Universitas Widya Dharma Pontianak, Pontianak, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Mediation Role of Organizational Support on The Influence of Work-Life Balance on Generation Z Employees' Commitment in 3-Star Hotels in Pontianak Meilani Putri Maharani; Deasy Rinayanti Pelealu
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.781

Abstract

The purpose of this research is to look at how Generation Z workers at 3-star hotels in Pontianak City feel about their work-life balance and how it affects their commitment to the company. A new generation of workers, Generation Z (those born between 1997 and 2012), has high expectations for a healthy work-life balance and places a premium on this concept, which in turn affects how loyal they are to their employers (Twenge, 2020). A quantitative methodology based on survey research was employed in this study. The sample was selected at random from among Generation Z workers at multiple 3-star hotels in Pontianak. A survey measuring organizational support, employee commitment, and work-life balance was used to collect data. The mediation hypothesis was tested using path analysis. The results show that work-life balance has a favorable and substantial effect on employee dedication. In addition, research has shown that organizational support has a favorable and substantial effect on employee commitment. The main takeaway from this research is that there is a mediation role for organizational support in the relationship between work-life balance and employee commitment. This indicates that the positive impact of work-life balance on the levels of commitment among Generation Z employees is amplified when they believe their employer supports them, meaning that they are recognized for their efforts and their well-being is prioritized (Eisenberger et al., 1986). This study highlights the importance of hotel management prioritizing work-life balance and creating a supportive work environment for Generation Z employees. This will help them stay committed and engaged in the competitive hospitality business.  
The Mediation Role of Organizational Support on The Influence of Work-Life Balance on Generation Z Employees' Commitment in 3-Star Hotels in Pontianak Meilani Putri Maharani; Deasy Rinayanti Pelealu
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.781

Abstract

The purpose of this research is to look at how Generation Z workers at 3-star hotels in Pontianak City feel about their work-life balance and how it affects their commitment to the company. A new generation of workers, Generation Z (those born between 1997 and 2012), has high expectations for a healthy work-life balance and places a premium on this concept, which in turn affects how loyal they are to their employers (Twenge, 2020). A quantitative methodology based on survey research was employed in this study. The sample was selected at random from among Generation Z workers at multiple 3-star hotels in Pontianak. A survey measuring organizational support, employee commitment, and work-life balance was used to collect data. The mediation hypothesis was tested using path analysis. The results show that work-life balance has a favorable and substantial effect on employee dedication. In addition, research has shown that organizational support has a favorable and substantial effect on employee commitment. The main takeaway from this research is that there is a mediation role for organizational support in the relationship between work-life balance and employee commitment. This indicates that the positive impact of work-life balance on the levels of commitment among Generation Z employees is amplified when they believe their employer supports them, meaning that they are recognized for their efforts and their well-being is prioritized (Eisenberger et al., 1986). This study highlights the importance of hotel management prioritizing work-life balance and creating a supportive work environment for Generation Z employees. This will help them stay committed and engaged in the competitive hospitality business.  
Co-Authors Pelealu, Deasy Rinayanti