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All Journal Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Jurnal Publikasi Teknik Informatika
Ardiyanto Dapadeda
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Computer Science & IT

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Evaluasi Tingkat Kesulitan Mahasiswa Universitas Stella Maris Sumba dalam Memahami Teknologi Informasi Lukas Dairo Ngadu; Ardiyanto Dapadeda; Emirensiana Dappa Ege
Jurnal Publikasi Teknik Informatika Vol. 5 No. 1 (2026): Januari: Jurnal Publikasi Teknik Informatika
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupti.v5i1.6526

Abstract

The growth of information technology (IT) has become a significant foundation in the world of learning, especially in higher education. IT mastery skills are not only needed to support the educational process, but also to prepare students to face the demands of the world of work. Identifying how students understand information technology. Identifying factors that influence students' difficulties. Providing solution recommendations to improve students' understanding of Information Technology (IT). This study uses a descriptive qualitative approach. This approach was chosen because it aims to describe in depth the phenomena experienced by students, especially related to difficulties in understanding information technology. Data were collected through questionnaires and analyzed using descriptive statistical techniques. This shows that the level of students' understanding of information technology such as; reactions (74.2%) is the most dominant factor, while learning (70.6%) and results show (67.3%) then the level of students' understanding of information technology (67.3) so that there are still obstacles to students' understanding of information technology. need to improve the quality and learners related to the level of student understanding.
Analisis Kualitas Pelayanan Pembuatan KK Melalui Aplikasi SIAK Pada Disdukcapil Kabupaten Sumba Barat Ardiyanto Dapadeda
Jurnal Informatika dan Teknologi Komputer (J-ICOM) Vol 7 No 01 (2026): Jurnal Informatika dan Teknologi Komputer ( J-ICOM)
Publisher : E-Jurnal Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55377/j-icom.v7i01.13420

Abstract

This study aims to analyze the quality of family card issuance services through the Population Administration Information System (SIAK) application at the Population and Civil Registration Office (Disdukcapil) of West Sumba Regency. The background of this study is based on the importance of effective and efficient public services, especially in the management of population documents, which are a basic need of the community. The research method used was quantitative. Data collection techniques were carried out through the distribution of questionnaires. Data analysis was performed using the Service Quality (Servqual) service quality indicator with five dimensions, namely tangible (physical evidence), reliability, responsiveness, assurance, and empathy. The results of the study show that the quality of service is very satisfactory. Overall, the quality of service for family card (KK) issuance on the SIAK Application of the Population and Civil Registration Office of West Sumba Regency is considered satisfactory based on the dimensions of Responsiveness (GAP 0.23) and Empathy (GAP 0.22) as the dimensions with the largest positive gaps, while the dimensions of Reliability (GAP 0.10) and Tangible (GAP 0.11) showed the lowest positive GAP values.
Co-Authors Emirensiana Dappa Ege Lukas Dairo Ngadu