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All Journal Jurnal Fokus Manajemen
Elvemas Nopentri
Universitas Dehasen Bengkulu
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect Of Route Technology Utilization, Customer Feedback And Job Satisfaction On Courier Work Productivity At DC J&T Express Telaga Dewa, Bengkulu City Elvemas Nopentri; Tito Irwanto; Lydia Gustina Putri
Jurnal Fokus Manajemen Vol 6 No 1 (2026): Februari
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jfm.v6i1.10066

Abstract

This study aims to explain the influence of route technology utilization, customer feedback, and job satisfaction on courier productivity at DC J&T Express Telaga Dewa, Bengkulu City. The data analysis techniques used by the researchers in this study were instrument testing through validity tests, reliability tests, multiple linear regression tests, t-tests, and F-tests using SPSS version 21. The method used in this study was a questionnaire. The sampling technique in this study used purposive sampling with a total of 50 respondents. Based on the results obtained by the researchers from the multiple linear regression equation Y = 5.493 + 0.354X1 + 0.213X2 + 0.301X3. The analysis results show that the variable route technology utilization affects courier work productivity with evidence Sig t = 0.000 < 0.05; the customer feedback variable affects courier work productivity with evidence Sig t = 0.011 < 0.05; the job satisfaction variable affects courier work productivity with evidence Sig t = 0.000 < 0.05; and the utilization of route technology, customer feedback, and job satisfaction simultaneously affect courier work productivity with evidence Sig F = 0.000 < 0.05. The R2 value is 0.804 or 80.4%.
Co-Authors Lydia Gustina Putri Tito Irwanto