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All Journal JDP (Jurnal Dinamika Pemerintahan) Jurnal Ilmu Sosial dan Humaniora
Yilmaz Omar Sebastian
Universitas Padjadjaran
Humanities Social Sciences

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Posisi Turning Point USA sebagai Civil Society Sayap Kanan dalam Demokrasi Amerika Serikat Yilmaz Omar Sebastian; Lyndia Aziza Shafarosa; Muradi Muradi
SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 4 No. 4 (2025): Desember 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sosmaniora.v4i4.6620

Abstract

This study analyzes the position of Turning Point USA (TPUSA) as a right-wing civil society organization in the context of American democracy and examines how it influences contemporary political dynamics through ideological mobilization. Since its establishment in 2012 by Charlie Kirk, TPUSA has rapidly developed as a conservative movement targeting youth political engagement through educational institutions, social media activism, and political campaigning. This research employs a library research method with a discourse analysis approach to examine TPUSA’s narrative construction, communication strategies, and political agenda. Philippe Schmitter’s civil society theory is used to explain TPUSA’s role as a non-state actor, while Muthiah Alagappa’s theoretical perspective highlights the ambivalent nature of civil society, which can either strengthen or undermine democracy. The findings show that TPUSA promotes conservative ideology while operating as an extension of partisan political interests closely connected to the Republican Party and Donald Trump’s political network. Beyond advocacy and political education, TPUSA contributes to political polarization, delegitimization of democratic institutions, and the spread of disinformation, most evidently through its involvement in the “Stop the Steal” movement. This study concludes that civil society organizations may become instruments of democratic backsliding when driven by ideological exclusivity and partisan motives.
IMPLEMENTASI E-GOVQUAL DALAM MENGUKUR KEPUASAN PELAYANAN DIGITAL APLIKASI M-PASPOR DENGAN PENDEKATAN IPA DAN CSI DI KANTOR IMIGRASI JAKARTA TIMUR Yilmaz Omar Sebastian; Muradi; Agus Taryana
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 02 (2026): Agustus 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i02.8517

Abstract

This study aims to measure user satisfaction with digital public services delivered through the M-Paspor application at the Class I Immigration Office TPI East Jakarta using the E-Government Service Quality (E-GovQual) model, supported by the Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI) approaches. The research was motivated by negative public sentiment toward the M-Paspor application, as reflected in user reviews on Google Play Store and Apple App Store. A quantitative descriptive method was employed by distributing an online questionnaire to 100 M-Paspor users selected through accidental sampling based on Cochran’s formula. The findings indicate that overall user satisfaction falls within the satisfactory category, with a CSI score of 80.85%. The IPA results reveal that one service attribute is classified as a high-priority area for improvement (Quadrant I), ten attributes are performing well and should be maintained (Quadrant II), seven attributes are considered low priority (Quadrant III), and two attributes indicate excessive performance (Quadrant IV). Overall, the M-Paspor application has met users’ expectations. However, improvements are still needed in application navigation, information presentation, integrated support services, and personal data security to further enhance the quality of digital public services.
Co-Authors Agus Taryana Lyndia Aziza Shafarosa Muradi Muradi -