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All Journal JURNAL TEKNOLOGI DAN ILMU KOMPUTER PRIMA (JUTIKOMP) LOFIAN: Jurnal Teknologi Informasi dan Komunikasi
Utari Adelia Citra
Universitas Mandiri Bina Prestasi
Computer Science & IT

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Evaluasi Tata Kelola Sistem Informasi Manajemen Sekolah dan Data Peserta Didik Berdasarkan Framework COBIT 2019 di SMAN 1 Medan Oktaviana Bangun; Utari Adelia Citra; Chindy Olivia Melani; Putri Yolanda Purba; Ramadina Sofia Amadea
LOFIAN: Jurnal Teknologi Informasi dan Komunikasi Vol 5 No 2 (2026): Pebruari
Publisher : Universitas Mandiri Bina Prestasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58918/lofian.v5i2.293

Abstract

The purpose of this study is to evaluate the School Management Information System and student data governance at Medan 1 Public High School (SMAN 1 Medan) using the COBIT 2019 framework. The evaluation was conducted across three key domains: grade and NISN (National Student Identity Number) data integrity (DSS06), e-learning availability (DSS05), and student data security. A quantitative approach was employed, with data collected through questionnaires, interviews, and direct observation of operational systems. The survey participants consisted of 45 individuals, including the principal, vice principal, teachers, IT staff, and system administrators. The analysis indicated that SMAN 1 Medan's IT governance maturity was at "Level 2 (Managed)" with an average score of 2.45 out of 5. The scores by domain were 2.38 for DSS06 (Business Process Control Management), 2.52 for DSS05 (Service Request and Incident Management), and 2.45 for the Data Security domain. Key findings from the study included the identification of several areas requiring improvement: (1) insufficient documentation for grade and NISN data management procedures, (2) e-learning infrastructure limitations that caused periodic downtime, and (3) suboptimal implementation of student data security policies. The study offers strategic recommendations for raising IT governance maturity to "Level 3 (Established)" through the implementation of standard operating procedures (SOPs), infrastructure improvements, and strengthening of information security policies.
Analysis of Public Satisfaction with Public Services Using the Simple Additive Weighting (SAW) Method at the Medan Selayang Sub-district Office Utari Adelia Citra; Jaidup Banjarnahor
JURNAL TEKNOLOGI DAN ILMU KOMPUTER PRIMA (JUTIKOMP) Vol. 9 No. 2 (2026): Jurnal Teknologi dan Ilmu Komputer Prima (JUTIKOMP)
Publisher : Fakultas Teknologi dan Ilmu Komputer Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jutikomp.v9i1.8800

Abstract

The quality of public services is an important aspect of meeting community needs. This study applies the Simple Additive Weighting (SAW) method to analyze public assessments of administrative services, particularly those related to identity card (KTP) services, at the Medan Selayang Sub-district Office. The study uses a quantitative approach involving 30 respondents selected through purposive sampling during April–June 2026. The instrument consists of 27 statements grouped into nine service criteria. Each criterion is assigned an equal weight of 1/9. Recalculation of the raw data shows an average preference-value threshold of 0.8694, with 14 respondents (46.67%) classified as Satisfied and 16 respondents (53.33%) classified as Dissatisfied. The overall average across the nine criteria is 4.3469 (4.35). The highest average score is for staff behavior (4.4778 or 4.48), while the lowest is for service time (4.20). These results indicate that SAW can help organize assessments systematically, with the understanding that classifications based on the average threshold are relative to the research sample.
Co-Authors Chindy Olivia Melani Jaidup Banjarnahor Oktaviana Bangun Putri Yolanda Purba Ramadina Sofia Amadea