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All Journal Ensiklopedia of Journal Ensiklopedia Education Review
Satrio Bhagas Yudhanto
STIKes Dharma Landbouw Padang
Arts Humanities Computer Science & IT Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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ANALISIS KEPUASAN PASIEN TERHADAP LAYANAN ADMISSION DI PUSKESMAS TANJUNG BINGKUNG KABUPATEN SOLOK TAHUN 2025 Arif Prima; Satrio Bhagas Yudhanto; Siti Handam Dewi; Aulia Rahmi Cheni; Nia Watri Wahyuni
Ensiklopedia of Journal Vol 8, No 2 (2026): Vol. 8 No. 2 Edisi 1 Januari 2026
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v8i2.3614

Abstract

Admission services represent the initial point of contact between patients and healthcare facilities and play a crucial role in shaping patients’ perceptions of healthcare service quality. This study aimed to analyze patient satisfaction with admission services at Puskesmas Tanjung Bingkung, Solok Regency, during September 2025. The study employed a descriptive quantitative method with a cross-sectional design. The research population consisted of 1,723 outpatient visits, with a sample of 95 respondents determined using the Slovin formula and selected through accidental sampling. Data were collected using a questionnaire based on the five Servqual dimensions, measured on a Likert scale ranging from 1 to 5. The results indicated varying levels of patient satisfaction across dimensions: Tangible (74%, satisfied), Reliability (68%, satisfied), Responsiveness (55%, moderately satisfied), Assurance (82%, satisfied), and Empathy (79%, satisfied). The study concluded that while staff competence and professionalism (Assurance) demonstrated the highest satisfaction level, service speed (Responsiveness) remains a critical issue due to high patient volume. Therefore, the implementation of a digital queue management system is recommended to enhance the efficiency of admission services at Puskesmas.Keywords: patient satisfaction, admission services, Servqual, Puskesmas
HUBUNGAN USIA, LAMA KERJA ANGKAT-ANGKUT TERHADAP KELELAHAN OTOT TANGAN PADA KULI PANGGUL PADI KENAGARIAN CAMPAGO KECAMATAN V KOTO KAMPUNG DALAM KABUPATEN PADANG PARIAMAN TAHUN 2025 Aulia Rahmi Cheni; Nia Watri Wahyuni; Arif Prima; Satrio Bhagas Yudhanto
Ensiklopedia of Journal Vol 8, No 2 (2026): Vol. 8 No. 2 Edisi 2 Januari 2026
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v8i2.3662

Abstract

Manual material handling is still commonly performed by porters (kuli panggul) and may lead to muscle fatigue, particularly during lifting and carrying activities involving heavy loads and prolonged working hours. Muscle fatigue is characterized by decreased muscle strength, slowed movement, and muscle pain or tremors. This study aimed to analyze the relationship between age and working duration and hand muscle fatigue among rice porters in Kenagarian Campago, V Koto Kampung Dalam District, Padang Pariaman Regency, in 2025. This study used an observational design with a cross-sectional approach. The study population consisted of 40 rice porters. Data were collected from January to July 2025 through interviews and hand muscle strength measurements and analyzed using the chi-square test. The results showed that 85.0% of workers were in the high-risk age group, 80.0% had long working durations, and 87.5% experienced high levels of hand muscle fatigue. There was a significant relationship between age (p = 0.018) and working duration (p = 0.046) with hand muscle fatigue. Promotive and preventive efforts, including occupational health education and ergonomic work procedures, are essential to reduce the risk of hand muscle fatigue.Keywords : manual material handling, hand muscle fatigue, porter, age, working duration
ANALISIS KETEPATAN KODE DIAGNOSIS PASIEN RAWAT JALAN PADA POLI SARAF DI RSUD DR. RASIDIN PADANG Siti Handam Dewi; Rahmadhani Rahmadhani; Arif Prima; Satrio Bhagas Yudhanto; Siti Nur Hawa
Ensiklopedia of Journal Vol 8, No 2 (2026): Vol. 8 No. 2 Edisi 2 Januari 2026
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v8i2.3599

Abstract

The clarity of diagnosis writing is an important factor in coding determination. One of the issues found is the illegibility of diagnoses and the lack of completeness in filling out medical resumes, which is caused by the use of terminology in Indonesian and abbreviations that do not conform to standard norms, making it difficult for coders to read and interpret the diagnoses. The research aims to examine the accuracy of the diagnostic codes for outpatient patients in the neurology clinic. The type of research used is quantitative with a cross-sectional method, conducted at the Dr. Rasidin General Hospital in Padang. The research population consists of 532 medical record files, and the sample taken amounts to 84 outpatient medical record files using simple random sampling techniques. The type of research used is quantitative with a cross-sectional method, conducted at the Dr. Rasidin General Hospital in Padang. The research population consists of 532 medical record files, and the sample taken amounts to 84 outpatient medical record files using simple random sampling technique. The research was conducted using observations and a checklist, as well as univariate analysis. Data processing includes editing, coding, tabulation, and data cleaning. The research results indicate that out of 84 medical record files, 28 (33.3%) had unclear diagnoses due to illegible handwriting, 34 (40.5%) were incomplete due to time constraints, and 26 (31.0%) had incorrect codes due to the ambiguity and incompleteness of the diagnosis writing. The ambiguity and incompleteness of diagnosis writing affect the accuracy of coding. In the future, it is hoped that diagnosis writing will adhere to ICD-10 guidelines to facilitate the assignment of diagnosis. Keywords: Code Accuracy, Pattient Diagnosis,Outpatient Care
ANALISIS KEPUASAN PASIEN TERHADAP LAYANAN ADMISSION DI PUSKESMAS TANJUNG BINGKUNG KABUPATEN SOLOK TAHUN 2025 Arif Prima; Satrio Bhagas Yudhanto; Siti Handam Dewi; Aulia Rahmi Cheni; Nia Watri Wahyuni
Ensiklopedia Education Review Vol 7, No 3 (2025): Volume 7 No 3 Desember 2025
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eer.v7i3.3593

Abstract

Admission services represent the initial point of contact between patients and healthcare facilities and play a crucial role in shaping patients’ perceptions of healthcare service quality. This study aimed to analyze patient satisfaction with admission services at Puskesmas Tanjung Bingkung, Solok Regency, during September 2025. The study employed a descriptive quantitative method with a cross-sectional design. The research population consisted of 1,723 outpatient visits, with a sample of 95 respondents determined using the Slovin formula and selected through accidental sampling. Data were collected using a questionnaire based on the five Servqual dimensions, measured on a Likert scale ranging from 1 to 5. The results indicated varying levels of patient satisfaction across dimensions: Tangible (74%, satisfied), Reliability (68%, satisfied), Responsiveness (55%, moderately satisfied), Assurance (82%, satisfied), and Empathy (79%, satisfied). The study concluded that while staff competence and professionalism (Assurance) demonstrated the highest satisfaction level, service speed (Responsiveness) remains a critical issue due to high patient volume. Therefore, the implementation of a digital queue management system is recommended to enhance the efficiency of admission services at Puskesmas.Keywords : patient satisfaction, admission services, Servqual, Puskesmas
Co-Authors Arif Prima Aulia Rahmi Cheni Nia Watri Wahyuni Rahmadhani Rahmadhani Siti Handam Dewi Siti Nur Hawa