Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Golden Ratio of Mapping Idea and Literature Format Jurnal Ilmu Hukum
Revi Mariska
Universitas Muhammadiyah Ponorogo
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Tanggung Jawab Pelaku Usaha Atas Kualitas Produk Dan Kepuasan Konsumen: Studi Kasus Miss Daster Indonesia Revi Mariska; Ucuk Agiyanto; Ferry Irawan Febriansyah
Jurnal Ilmu Hukum Vol. 15 No. 1 (2026): Jurnal Ilmu Hukum
Publisher : Fakultas Hukum Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30652/p9jy9069

Abstract

This quantitative study aims to analyze the influence of business actors’ responsibility on product quality and consumer satisfaction, with Miss Daster Indonesia as the research focus. In the digital commerce era, the increasing number of marketplace transactions requires business actors to ensure product quality, accurate information disclosure, and consumer rights protection. This research employs a quantitative survey approach involving respondents who have previously purchased Miss Daster Indonesia products through online marketplaces. A Likert-scale questionnaire was used to measure variables such as product information accuracy, product quality, after-sales service effectiveness, and consumer satisfaction levels. The collected data were analyzed using descriptive statistics and regression tests to determine the influence of independent variables on consumer satisfaction. The findings show that business responsibility reflected in the accuracy of product descriptions, material quality, and responsiveness of after-sales service significantly affects consumer satisfaction. However, several issues, such as product discrepancies and slow complaint handling, were still identified and negatively influenced consumer perceptions. These results highlight the need for improved consistency in product quality, transparent information, and faster complaint-response mechanisms to strengthen consumer trust and satisfaction.
The Effects of Digital Transformation, Work Competencies, and Intrinsic Motivation on Employee Job Performance: A Study at the Madiun Regency Civil Registration and Population Administration Office Revi Mariska; Wahna Widhianingrum; Diana Pramudya Wardhani
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 3 (2026): May - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i3.2501

Abstract

Optimizing bureaucratic performance is crucial for improving the quality of public services. This study aims to analyze how digital transformation, job competencies, and intrinsic motivation among employees influence job performance. The study employed a quantitative method using a saturation sampling technique, involving 42 employees at the Madiun Regency Population and Civil Registration Office. The data were collected through a questionnaire and then analyzed using the PLS-SEM method with the assistance of SmartPLS 4 software. The empirical results indicate that digital transformation has a non-significant negative effect on employee performance (β=-0.074,p=0.505). Conversely, work competence (β=0.412,p=0.001) and intrinsic motivation (β=0.514,p=0.000) exert positive and statistically significant effects on performance. The coefficient of determination (R^2=0.690) reveals that these three variables collectively account for 69.0% of the variance in employee performance, while the remaining 31.0% is explained by factors outside this research model. The findings of this study indicate that improvements in job competence and intrinsic motivation are important factors in enhancing employee performance, whereas the implementation of digital transformation at the study site has not yet had a significant impact on employee performance.
Co-Authors Diana Pramudya Wardhani Ferry Irawan Febriansyah ucuk agiyanto Wahna Widhianingrum