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All Journal Jurnal Accounting Information System (AIMS) Jurnal Maps (Manajemen Perbankan Syariah)
Jajang Suherman
Ma'soem University
Computer Science & IT Economics, Econometrics & Finance Education Other

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Design of a Website-Based Waqf Management Information System at the Ansor Waqf Institution in West Java Miki Wijana; Jalaluddin Jalaluddin; Jajang Suherman; Yusuf Muhyidin
Jurnal Accounting Information System (AIMS) Vol. 9 No. 1 (2026)
Publisher : Ma'soem University

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Abstract

Professional, transparent, and accountable waqf management has become an essential requirement for waqf institutions in the digital era. Lembaga Wakaf Ansor Jawa Barat, as a waqf management institution, faces several challenges related to manual and non-integrated data management of waqf donors (wakif), trustees (nazhir), waqf assets, and reporting processes. These conditions may lead to data inconsistency, delays in information delivery, and limited transparency in waqf management. This study aims to design and develop a web-based waqf management information system to support effective and efficient waqf administration. The research method used is Research and Development (R&D) with an Agile approach adapted to the Scrum framework practices. Data were collected through observation, interviews, documentation, and literature study. The system was developed iteratively through several sprints and tested using the Black Box Testing method. The results indicate that the developed system is able to manage waqf data in an integrated manner, generate accurate and timely reports, and improve efficiency and transparency in waqf management. Based on the testing results, all system functionalities operate as expected and the system is considered feasible for implementation. This research is expected to contribute to the development of waqf management information systems and serve as a reference for waqf institutions in adopting information technology in the digital era.
Analysis of Customer Relationship Management in The Business to Business Segment at The Titan Division of PT. Novell Pharmaceutical Laboratories Jajang Suherman; Rasyid Shidiq Shidiq; A. Supriadi Adung Adung
Jurnal Maps (Manajemen Perbankan Syariah) Vol. 9 No. 2 (2026)
Publisher : Masoem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/maps.v9i2.1909

Abstract

PT. Novell Pharmaceutical Laboratories is one of the national pharmaceutical companies that produces various types of medicines. To support its presence in the market, the company has several distribution branches, one of which is the Titan Division. In carrying out its duties, the Titan Division interacts directly with various professional parties in the health sector through a B2B approach, namely with hospitals. The presence of Customer Relationship Management (CRM) in the Titan Division becomes an important instrument in efforts to build more personal relationships and ensure product information can be conveyed accurately. The problem that occurred in the Titan Division is the lack of transparency in the reporting of prescription creation made by doctors, such as a scenario where a doctor has already made a prescription for a certain product, but the report that comes in is instead redirected to another user. Therefore, there is a need for neat digital record-keeping. The purpose of this research is to provide an overview of the strategies and impacts of CRM implementation on companies and related institutions. The research methods used in this study consist of several steps, namely a literature review, conducted by searching for supporting literature that can provide adequate information to complete this research and help reinforce existing theories. The implementation of CRM in the Titan Division provides tangible benefits, not only serving as an administrative tool but also in building closer relationships with business partners in the healthcare sector. From the research results, it can be concluded that CRM plays a significant role in increasing sales, strengthening partner trust, and creating loyal customers, thus becoming a long-term asset for the company.
Co-Authors A. Supriadi Adung Adung Jalaluddin Jalaluddin Miki Wijana Muhyidin, Yusuf Rasyid Shidiq Shidiq