Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Jurnal Administrasi Negara JOURNAL OF ECONOMICS EDUCATION AND ENTREPRENEURSHIP Global Review of Tourism and Social Sciences
Grace Carolina Malau
Southern Taiwan University of Science and Technology
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
ANALYSIS OF SMART URBAN GOVERNANCE FROM THE PERSPECTIVE OF DYNAMIC GOVERNANCE IN THE CITY OF SURABAYA Berliana Mustika Rani; Grace Carolina Malau
Jurnal Administrasi Negara Vol 31 No 2 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i2.3782

Abstract

The transformation of urban governance toward smart governance has become a strategic agenda for building responsive, transparent, and inclusive cities. Surabaya, as one of Indonesia’s leading smart cities, has demonstrated various digital innovations that require in-depth analysis from an institutional and adaptive governance perspective. This study aims to analyze the implementation of Smart Urban Governance in Surabaya using the Dynamic Governance framework, which emphasizes the principles of Thinking Ahead, Thinking Again, and Thinking Across. A qualitative research approach was employed, utilizing in-depth interviews, field observations, and document analysis. The study examined seven key indicators of smart governance: inclusiveness, responsiveness, transparency and accountability, data governance, collaborative governance, digital infrastructure and capacity, and institutional adaptability. The findings reveal that Surabaya has successfully implemented most of these indicators through various innovations such as the WargaKu application, e-Peken platform, Command Center 112, and a paperless bureaucracy system. However, challenges remain in ensuring the inclusion of vulnerable groups and in addressing complex complaints across sectors. The study concludes that the principles of Dynamic Governance are reflected in Surabaya’s digital policies, although improvements are still needed in citizen participation and cross-sectoral integration. This research recommends expanding digital literacy, conducting continuous evaluations of digital platform performance, and undertaking comparative studies with other cities to strengthen smart governance policies in Indonesia.
Collaborative Governance and Employee Engagement in Cross Sector Organizations: Evidence from East Java Grace Carolina Malau; Tz-Li Wang; Yahya Fikri
Global Review of Tourism and Social Sciences Vol. 2 No. 2 (2026): Global Review of Tourism and Social Sciences
Publisher : Yayasan Ghalih Pelopor Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53893/grtss.v2i2.488

Abstract

This study investigates how collaborative governance quality influences employee engagement and perceived collaborative performance through collaborative leadership, role clarity across organizations, and inter-organizational trust. The study adopts a quantitative, cross-sectional survey design. Data were collected from 332 government employees involved in inter-organizational collaboration across provincial and district-level government organizations in East Java between March and May 2025. The proposed research model was tested using Partial Least Squares Structural Equation Modeling to examine direct and mediating relationships among the constructs. The findings show that collaborative governance quality has a strong positive effect on collaborative leadership and significant indirect effects on role clarity and inter-organizational trust. Collaborative leadership significantly enhances both role clarity and trust, which in turn positively influence employee engagement. Employee engagement emerges as the most proximate and powerful predictor of perceived collaborative performance. Mediation analysis indicates that governance quality affects engagement and performance primarily through leadership, role clarity, and trust rather than through direct effects. This study extends collaborative governance theory by integrating leadership and human resource management perspectives, offering a micro-level explanation of how governance arrangements shape employee engagement and performance.
USER SATISFACTION AND FUTURE INTENTION IN THE INDONESIAN SHARING ECONOMY: EMPIRICAL INSIGHTS Grace Carolina Malau
Journal of Economics Education and Entrepreneurship Vol 7, No 2 (2026): JEE, AUGUST 2026
Publisher : Program Studi Pendidikan Ekonomi FKIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jee.v7i2.18428

Abstract

The rapid expansion of the digital sharing economy in Indonesia has intensified competition among ride-hailing platforms, making long-term user retention increasingly critical. In this context, this study investigates the critical determinants of Future Intention among users of Gojek, specifically examining the mediating roles of Sustainability and User Satisfaction in the relationship between Economic Benefit and Future Intention. The research provides insights into how the platform can strategically manage its economic success to secure long-term user retention. A quantitative empirical approach was employed, with primary data collected through an online survey disseminated via social media. The target population consisted of ride-hailing users in Indonesia's three largest cities: Jakarta, Surabaya, and Medan. Using purposive and snowball sampling techniques, 497 eligible users who had used the service for at least six months were recruited. The findings confirm that Economic Benefit strongly and positively influences Sustainability and User Satisfaction, both of which significantly drive Future Intention. Mediation analysis reveals that Sustainability exerts a stronger mediating effect than User Satisfaction. Theoretically, sustainability functions as a value-enhancing mechanism transforming short-term economic benefits into long-term loyalty. Practically, platforms should integrate economic efficiencies through a sustainability lens to maintain competitive advantage.
Co-Authors Berliana Mustika Rani Tz-Li Wang Yahya Fikri