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Gina Cynthia Raphita Hasibuan
Department of Civil Engineering, Faculty of Engineering, Universitas Sumatera Utara, Indonesia
Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Earth & Planetary Sciences Engineering Environmental Science Immunology & microbiology

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Study on the Impact of Water Quality from the Mebidang SPAM on Customer Satisfaction Paschalia Retnoningtyas Surbakti; M. Ridwan Anas; Gina Cynthia Raphita Hasibuan; Anthoni Veery Mardianta; Nursyamsi Nursyamsi
Journal La Lifesci Vol. 6 No. 6 (2025): Journal La Lifesci
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallalifesci.v6i6.2775

Abstract

In 2021, the service coverage of PDAM Tirtanadi’s water supply system reached 73.3%. To further improve the service capacity, a new raw water source was developed through the construction of the Mebidang Regional Water Supply System (SPAM), which draws water from the Bingei River in Binjai City. The PDAM Tirtanadi branches directly affected by this change in raw water source include the Sei Agul and Diski branches. This study aims to evaluate customer satisfaction levels with the water product quality and service performance of the Mebidang SPAM at PDAM Tirtanadi. The methods employed include the Customer Satisfaction Index (CSI) and Importance and Performance Analysis (IPA). Data were collected through questionnaires distributed to both existing customers and new service connections at the Diski and Sei Agul branches of PDAM Tirtanadi. The results showed that customer satisfaction levels were as follows: long-term customers at the Diski branch scored 83.56%, new connections at Diski 83.57%, long-term customers at Sei Agul 82.78%, and new connections at Sei Agul 92.26%. These results indicate that both long-term and new customers at the Diski and Sei Agul branches are generally satisfied with the overall service quality. Based on the IPA results, the main priority for improvement at the Diski branch concerns the imbalance between the cost paid by customers and the volume of water received. Meanwhile, for the Sei Agul branch, variables categorized as low performance and low importance but still of lower priority include PDAM’s responsiveness to customer requests, such as for new connections or meter repairs.
Impact Analysis of Infrastructure Changes from Signalized Intersection to Underpass on Vehicle Exhaust Emissions Rallya Napinia Tarigan; M. Ridwan Anas; Ahmad Perwira Mulia; Gina Cynthia Raphita Hasibuan; Johannes Tarigan
Journal La Lifesci Vol. 6 No. 6 (2025): Journal La Lifesci
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallalifesci.v6i6.2829

Abstract

The Medan City Government plans to make infrastructure changes by building underpass at the existing signalized intersection between Road Ir. H. Juanda and Road Brigjend. Katamso to reduce traffic congestion. In recent years, vehicle emissions have become a global concern due to their significant impact on public health and environmental quality. As road traffic and vehicle numbers continue to grow, transportation has become a key contributor to air pollution from vehicle exhaust emissions. Consequently, it is essential to assess whether the infrastructure changes from signalized intersection to underpass have an impact on vehicle exhaust emissions. The impact analysis of infrastructure changes on vehicle exhaust emissions is evaluated through traffic simulation using PTV Vissim software with two scenarios, namely the do nothing scenario (existing signalized intersection) and the do something scenario (underpass) ), focusing on CO, NOx, and VOC emissions. The comparative results indicate substantial changes: CO emissions declined by 42.5% (from 40,991 grams to 23,567 grams), VOC by 37.1% (from 9,500 grams to 5,975 grams), while NOx emissions increased by 23.3% (from 7,075 grams to 8,725 grams). These findings suggest that the infrastructure changes from signalized intersection to underpass can positively influence air quality by reducing specific pollutants. However, further studies are necessary to examine its broader impact on other types of vehicle exhaust emissions using diverse emission categories, multiple calculation approaches, and various analytical methods for comprehensive comparison.
Traffic Impact Analysis of an Underpass on the Performance of Nearby Signalized Intersections Using VISSIM Yosua Purba; M. Ridwan Anas; Ahmad Perwira Mulia; Gina Cynthia Raphita Hasibuan; Johannes Tarigan
Journal La Multiapp Vol. 7 No. 1 (2026): Journal La Multiapp
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamultiapp.v7i1.2830

Abstract

Medan City is one of the metropolitan cities with a high level of congestion and population density, resulting in traffic jams, delays, as well as air and noise pollution. This study aims to analyze the performance of intersections on S.M Raja – Halat road, Brigjend Katamso – Mesjid Raya road, and Brigjend Katamso - Pelangi road before and after the operation of the underpass at the Ir.H.Juanda – Brigjend Katamso road intersection using vissim software. Data were obtained from traffic surveys such as vehicle volume surveys, road geometry, traffic signal cycle times, and vehicle speeds. The data obtained from the vissim software simulation results include queue lengths, delays, and level of service at the intersection. For the simulation results at the Ir.H.Juanda – Brigjend Katamso road intersection before the operation of the underpass, the average queue length was 274.3 m and the average delay was 307.38 sec/vehicle, with an average level of service of F (very poor). After the operation of the underpass, the average queue length was 8.38 m and the average delay was 0.96 sec/vehicle, with an average level of service of A (excellent). With a 5-year scenario, the average queue length was 38.53 m and the average delay was 12.34 sec/vehicle, with an average level of service of B (good). Thus, a significant difference is clearly visible between before and after the operation of the underpass, such as the results of queue lengths, delays, and service levels, which have caused new conflicts at the intersections closest to the underpass.
Co-Authors Ahmad Perwira Mulia Anthoni Veery Mardianta Johannes Tarigan M. Ridwan Anas M. Ridwan Anas Nursyamsi Nursyamsi Paschalia Retnoningtyas Surbakti Rallya Napinia Tarigan Yosua Purba