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All Journal Jurnal Ilmu Hukum The Juris
Asma
Universitas Sawerigading Makassar
Law, Crime, Criminology & Criminal Justice

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EFEKTIVITAS PERAN BADAN PENYELESAIAN SENGKETA KONSUMEN DALAM MENYELESAIKAN PENGADUAN KONSUMEN Abdul Rahman; Asma; Maemanah
The Juris Vol. 9 No. 2 (2025): JURNAL ILMU HUKUM : THE JURIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat STIH Awang Long

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56301/juris.v9i2.1786

Abstract

The amendment to the 1945 Constitution affirmed the supremacy of the constitution, giving birth to auxiliary state institutions such as BPSK to maintain a balance between consumers and business actors. BPSK exists as an alternative to non-litigation dispute resolution that is cheap, fast, and fair, in order to ensure consumer protection through mediation, conciliation, or arbitration mechanisms. To analyze the effectiveness of consumer dispute resolution by the Consumer Dispute Resolution Agency and to review and analyze the legal obstacles faced by the Consumer Dispute Resolution Agency in carrying out consumer protection duties. This research is a normative legal research using a statutory approach and a conceptual approach. The effectiveness of BPSK was determined by regulatory clarity, infrastructure availability, quality of human resources, and public legal awareness. Normatively, BPSK has legitimacy through the UUPK and the Ministry of Industry, but there are still contradictions, especially regarding the nature of the decision that is called final but can still be objected to the District Court.
Co-Authors Abdul Rahman Maemanah