Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Brilliance: Research of Artificial Intelligence
Ahmad Farisi
Universitas Multi Data Palembang, Indonesia
Decision Sciences, Operations Research & Management Mathematics Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Evaluation of Employee Payroll Website Quality Using the WebQual 4.0 Model at SPBU 23.301.34 Olivia Olivia; Ahmad Farisi
Brilliance: Research of Artificial Intelligence Vol. 6 No. 1 (2026): Brilliance: Research of Artificial Intelligence, Article Research May 2026
Publisher : Yayasan Cita Cendekiawan Al Khwarizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/brilliance.v6i1.7596

Abstract

The rapid adoption of web-based information systems in human resource management has increased the importance of evaluating website quality from the user perspective. This study aims to evaluate the quality of the employee payroll website at SPBU 23.301.34 using the WebQual 4.0 model, which consists of usability, information quality, and service interaction quality, as well as user satisfaction. A quantitative approach was employed using a descriptive and verificative research design. Data were collected through questionnaires distributed to all active users of the payroll website, totaling 24 respondents, supported by observations and interviews. The collected data were analyzed using descriptive statistics, validity and reliability testing, and mean value analysis for each indicator and dimension. The results indicate that the overall quality of the payroll website is categorized as good. The usability and information quality dimensions obtained the highest mean scores, indicating that the website is easy to use and provides clear, accurate, and understandable payroll information. In contrast, service interaction quality received the lowest score, mainly related to system response speed and occasional technical issues during peak usage periods. Despite these limitations, user satisfaction remained at a moderately satisfied to satisfied level, demonstrating that the website provides practical benefits for employees. These findings suggest that the payroll website contributes to improving transparency and efficiency in payroll administration. However, improvements in system performance, stability, and data update processes are recommended to further enhance user experience and service quality.
The Effect of WebQual 4.0 Dimensions on SIMPONI User Satisfaction Chriestina Chriestina; Ahmad Farisi; Dafid Dafid; Adit Jansa
Brilliance: Research of Artificial Intelligence Vol. 6 No. 3 (2026): Brilliance: Research of Artificial Intelligence, Article Research August 2026
Publisher : Yayasan Cita Cendekiawan Al Khwarizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/brilliance.v6i3.9452

Abstract

Universities increasingly run academic administration through dedicated web applications, yet the quality of these non-learning systems is rarely evaluated from the student's point of view. SIMPONI, the web-based academic administration application used at Universitas Multi Data Palembang, is one such case: students rely on it for course schedules, service requests, and attendance records, but its perceived quality had not previously been measured. This study analyzes the effect of the three WebQual 4.0 dimensions, usability quality, information quality, and service interaction quality, on user satisfaction with SIMPONI. A questionnaire covering sixteen WebQual 4.0 items and one satisfaction item was distributed by random sampling among 1,878 active users of SIMPONI version 1.46.4, yielding 236 usable responses. All items passed validity testing (corrected item-total correlation 0.694-0.859 against an r-table of 0.1277) and reliability testing (Cronbach's alpha of 0.957), after which the data were analyzed with multiple linear regression in SPSS. Usability quality, information quality, and service interaction quality each had a positive, significant effect on user satisfaction (p < .001 for all three) and jointly accounted for 59.3 percent of its variance. Usability quality carried the largest weight, with a standardized beta of 0.322. SIMPONI is well regarded by the students who use it, particularly for ease of use, while its service interaction quality is the dimension with the most room to improve. The study extends WebQual 4.0 research beyond e-learning platforms into non-LMS academic administration systems and gives SIMPONI's developers an evidence-based starting point for future development.
Co-Authors Adit Jansa Chriestina Chriestina Dafid Olivia Olivia