Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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All Journal Journal of Innovation Research and Knowledge
Eka Rahmawati
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
Humanities Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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BAGAIMANA KUALITAS PELAYANAN DALAM PENGIRIMAN BARANG DAPAT MENINGKATKAN LOYALITAS PELANGGAN DI CV TIRTA FERTINDO PRATAMA SEMARANG Hendrajaya; Eka Rahmawati; Hendrajaya Hendrajaya; Syamsul Hadi
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i5.11406

Abstract

To ascertain if the degree of customer loyalty at CV Tirta Fertindo Pratama Semarang is impacted by the quality of the delivery service, a descriptive qualitative research approach is employed. This study uses data reduction, data delivery, and drawing conclusions to conduct data analysis. According to the study's findings, CV Tirta Fertindo Pratama's delivery service in Semarang only satisfies three of the five criteria for service quality: confidence, responsiveness, and empathy. Service quality is compromised by late delivery, delivery operations, and lack of tracking systems. To overcome these problems, you can use delivery technology, monitor damaged or lost goods, and improve communication with customers
STUDI TATA LETAK GUDANG DALAM PENGARUHNYA TERHADAP PRODUKTIVITAS KERJA DI CV IMEXINDO NUSANTARA Hendrajaya; Eka Rahmawati; Henry Yuliamir; Yuniarto Rahmat Satato; Hendrajaya Hendrajaya
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i5.11407

Abstract

Because the warehouse serves as a location to keep goods that the business will deliver to clients, the goal of this study is to ascertain the extent to which the layout of the warehouse affects the manufacturing process. The warehouse is crucial to the efficient operation of the value-added process in addition to being a key component of the supply chain and logistics system overall. The results of this study, which used a quantitative research methodology, showed a significant relationship between job productivity and warehouse layout. 75 respondents from warehouse employees were involved in this study
Co-Authors Hendrajaya Hendrajaya Hendrajaya Syamsul Hadi Yuliamir, Henry Yuniarto Rahmat Satato