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All Journal Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Manajemen Perhotelan dan Pariwisata JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)
Syamsul Hadi
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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The Role of Satisfaction in Mediating the Influence of Service Quality, Customer Experience, and Trust on Consumer Loyalty of 4 Star Hotels in Semarang City Henry Yuliamir; Yuniarto Satatoe R; Syamsul Hadi; Enik Rahayu; Dyah Palupiningtyas
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 6 No. 1 (2023)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v6i1.58358

Abstract

Peran Kepuasan dalam Memediasi Pengaruh Kualitas Layanan, Customer Experience, dan Kepercayaan terhadap Loyalitas Hotel Bintang 4 Semarang. Dirumuskan permasalahan penelitian: Bagaimana kualitas layanan, customer experience, dan kepercayaan berpengaruh positif dan signifikan terhadap loyalitas, Bagaimana kualitas layanan, customer experience, dan kepercayaan berpengaruh positif dan signifikan terhadap loyalitas melalui kepuasan. Untuk mengetahui apakah kualitas layanan, customer experience, dan kepercayaan berpengaruh positif dan signifikan terhadap loyalitas. Dan apakah terhadap  loyalitas  melalui kepuasan. Metode yang digunakan dalam penelitian ini adalah kuantitatif. berdasarkan perhitungan mengunakan rumus slovin, jadi sampel ada studi ini sebanyak 100 responden. Ada pengaruh positif dan signifikan kualitas layanan terhadap loyalitas konsumen. Ada pengaruh positif dan signifikan customer experince terhadap loyalitas konsumen. Ada pengaruh positif dan signifikan kepercayaan terhadap loyalitas konsumen. Loyalitas berpengaruh positif dan signifikan terhadap kepuasan konsumen. Kepuasan memediasi pengaruh kualitas pelayanan terhadap loyalitas konsumen. Kepuasan tidak memediasi pengaruh customer experince terhadap loyalitas. Kepuasan memediasi pengaruh kepercayaan terhadap loyalitas konsumen. Secara umum dapat disimpulkan bahwa kepuasan tidak memediasi customer experince terhadap loyalitas konsumen. Sedangkan kepuasan memediasi pengaruh kualitas pelayanan dan kepercayaan terhadap loyalitas konsumen.
Analysis Of The Influence Of Job Satisfaction, Work Discipline And Organizational Culture On Performance Of State Civil Apparatus In Ministry Offices Syamsul Hadi; Sarwo Hakim; Kiki Setyawati; Siti Annisa Wahdiniawati; Muhammad Syafri
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 1 (2024): Februari 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i1.2104

Abstract

With job satisfaction acting as an intervening variable, the purpose of this study is to ascertain if corporate culture and work discipline have an impact on employee performance. All of the participants in this study are employees. Saturated sampling or complete sampling are the sampling criteria used in this study. There were 100 samples used in this investigation. This kind of study data is included in quantitative data. Literature reviews, questionnaires, and interviews were employed by researchers. The existence of a link between latent variables and the indicators that make them up is known as the measurement model. The instrument's validity and dependability are evaluated using this model. A model that links apparent and latent variables is called the structural model. We use R2 as the dependent construct in PLS to assess inner capital. T-statistics and Patrial Least Square (PLS) were utilized in this study's data analysis. These conclusions can be drawn from the data analysis results: Job satisfaction and organizational culture characteristics are unaffected. The work discipline variable has an impact on job satisfaction. There is a relationship between employee performance and organizational culture. Employee performance is impacted by the work discipline variable. Employee performance and job satisfaction are impacted. Through work happiness, there is a relationship between company culture and employee performance. Workplace discipline affects employee performance through job satisfaction.
Optimalisasi Pelatihan Karyawan di Kartika Bawen untuk Meningkatkan Kualitas SDM dan Daya Saing di Industri Garmen Julian Trisnawati Bali; Syamsul Hadi
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 2 (2024): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i2.2431

Abstract

This study aims to analyze the impact of the employee training program implemented by the Kartika Bawen Training Institution in enhancing human resource (HR) quality and competitiveness in the garment industry. The garment industry faces intense competition, making HR quality a key factor in improving productivity and company performance. This research focuses on how appropriate training can improve employee competencies, skills, and motivation. To achieve this goal, the approach used is based on human resource management and employee training theories. Data was collected through in-depth interviews with employees, management, and trainers, as well as direct observations of the ongoing training process. The findings show that well-designed training programs significantly contribute to the improvement of employees' technical skills and soft skills, which positively impact work productivity by 20%. In addition, the training also boosts employees' confidence and prepares them to face challenges in a dynamic work environment. These findings emphasize the importance of structured and continuous training strategies in creating competitive advantages and driving performance improvements in the garment industry.
Co-Authors Enik Rahayu Julian Trisnawati Bali Kiki Setyawati Marhendi, Mengku Mochamad Ainan Muhammad Syafri Palupiningtyas, Dyah Sarwo Hakim Siti Annisa Wahdiniawati Yuliamir, Henry Yuniarto Satatoe R