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All Journal Jurnal STEI Ekonomi Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis
Erric Wijaya
STIE Indonesia Banking School, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analisis manajemen modal kerja terhadap profitabilitas pada perusahaan consumer goods yang terdaftar di bursa efek indonesia (2017-2022) Erric Wijaya; Ossi Ferli; Nur Bunga Natasya; Savira Indah Ariani
Jurnal STEI Ekonomi Vol. 32 No. 2 (2023)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36406/jemi.v32i02.1369.recovery

Abstract

The COVID-19 pandemic has presented major challenges to various economic sectors, but the consumer goods sector has shown remarkable resilience. This study examines the impact of Working Capital Managementon the profitability of consumer goods companies on the Indonesia Stock Exchange before and during the pandemic. Using panel data from 16 companies, the regression analysis shows that accounts receivable collection period has a negative impact on profitability before the pandemic, while collection period, inventory, and accounts payable are not significant during the pandemic. These results provide insights into Working Capital Managementstrategies that are relevant for consumer goods companies during times of economic crisis, especially in managing critical aspects such as receivables, inventories, and accounts payable. Note: This article serves as a restored version of the original content following a corruption incident. The Digital Object Identifier (DOI) has been successfully re-registered and reactivated to ensure continued accessibility and citation integrity.
​Mediating Role of Customer Satisfaction in Gojek Customer Loyalty: E-Service Quality, Brand Image, and Trust Elvania Putri Khairunnisa; Erric Wijaya; Enny Haryanti; Paulina Harun
Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Vol 10 No 4 (2026): August
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM), STIE Krakatau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/relevansi.v10i4.662

Abstract

This study examines the effects of e-service quality, brand image, and trust on customer loyalty, with customer satisfaction as a mediating variable, among Gojek app users in Jabodetabek. A quantitative approach was employed through a survey of 230 respondents selected using proportional random sampling method. Data were collected using questionnaires and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results indicate that e-service quality, trust, and customer satisfaction have positive and significant effects on customer loyalty, whereas brand image has no significant effect. E-service quality and trust also positively and significantly affect customer satisfaction, whereas brand image does not. Customer satisfaction mediates the effects of e-service quality and trust on customer loyalty but not the effect of brand image. The study concluded that e-service quality, trust, and customer satisfaction play more important roles in fostering loyalty than brand image alone. This study is limited to Gojek users in Jabodetabek and the selected variables, which may limit its generalizability. This study contributes empirical evidence on customer satisfaction as a mechanism linking service quality and trust to loyalty.
Co-Authors Elvania Putri Khairunnisa Enny Haryanti Ferli, Ossi Nur Bunga Natasya Paulina Harun Savira Indah Ariani