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All Journal Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Indonesian Community Journal Greenation International Journal of Economics and Accounting
Enny Haryanti
STIE Indonesia Banking School, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Public Health Social Sciences Other

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Sosialisasi Financial Planning dalam Upaya Meningkatkan Literasi Investasi Pada Komunitas Karang Taruna Kolaborasi Bersama Bursa Efek Indonesia Ossi Ferli; Enny Haryanti; Savira Damayanti; Adinda Rizka Febriyanti; Esha Siti Khodimah; Tia Yuniarsih
I-Com: Indonesian Community Journal Vol 6 No 2 (2026): I-Com: Indonesian Community Journal (Juni 2026)
Publisher : Fakultas Sains Dan Teknologi, Universitas Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70609/i-com.v6i2.9822

Abstract

Rendahnya literasi keuangan di kalangan Generasi Z menjadi permasalahan yang perlu mendapat perhatian serius. Kegiatan Pengabdian Kepada Masyarakat (PKM) ini bertujuan meningkatkan pemahaman Financial Planning dan literasi investasi pada 30 anggota Karang Taruna Kelurahan Grogol Utara, Jakarta Selatan, berusia 17–29 tahun, bekerja sama dengan Bursa Efek Indonesia (BEI). Metode yang digunakan meliputi sosialisasi materi, diskusi interaktif, serta evaluasi melalui pre-test dan post-test. Materi mencakup konsep dasar perencanaan keuangan, pengenalan instrumen investasi (Saham, Obligasi, dan Reksa Dana), strategi menabung dan berinvestasi, serta pengelolaan dana darurat. Hasil kegiatan menunjukkan peningkatan pemahaman peserta pada seluruh aspek materi yang disampaikan. Kegiatan ini diharapkan menjadi fondasi bagi anggota Karang Taruna untuk mulai berinvestasi secara bertanggung jawab dan terencana.
The Effect of Ownership Structure, Sustainability Value, and Internationalization on Firm Value Mediated By Technical Efficiency in The Transportation and Logistics Industry In Indonesia M. Arif Hernawan; Enny Haryanti; Herlina Herlina; Ika Utami Yulihapsari; Siti Nurhayati
Greenation International Journal of Economics and Accounting Vol. 4 No. 2 (2026): Greenation International Journal of Economics and Accounting (May - June 2026)
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i2.888

Abstract

The transportation and logistics sector plays a strategic role in the Indonesian economy; however, firm value within this sector remains heterogeneous due to differences in technical efficiency and corporate strategies. Such variations indicate that ownership structure, degree of internationalization, and sustainability value may shape technical efficiency and, ultimately, firm value.This study aims to examine the effects of corporate ownership, internationalization, and sustainability value on firm value, with technical efficiency serving as a mediating variable. The study employs panel data regression and Sobel tests. Technical efficiency is measured using operational efficiency scores derived from a production-based approach, firm value is proxied by Tobin’s Q, internationalization is measured using the foreign assets to total assets ratio (FATA), sustainability value is measured by the ratio of corporate social responsibility expenditures to net income, and corporate ownership is measured by the proportion of institutional ownership. The sample consists of transportation and logistics companies listed on the Indonesia Stock Exchange during the period 2014–2023.The empirical results indicate that corporate ownership and sustainability value positively affect technical efficiency, while internationalization has a negative effect on technical efficiency. Technical efficiency, in turn, positively influences firm value. Regarding direct effects on firm value, corporate ownership shows a positive but insignificant effect, internationalization has a positive and significant effect, and sustainability value has a negative effect. In terms of indirect effects through technical efficiency, corporate ownership and sustainability value positively influence firm value, whereas internationalization exerts a negative indirect effect.These findings contribute to the literature by highlighting the role of technical efficiency as a key mechanism linking ownership structure, internationalization, and sustainability value to firm value. From a managerial perspective, the study emphasizes the importance of optimizing technical efficiency in strategic decision-making within the transportation and logistics industry.
​Mediating Role of Customer Satisfaction in Gojek Customer Loyalty: E-Service Quality, Brand Image, and Trust Elvania Putri Khairunnisa; Erric Wijaya; Enny Haryanti; Paulina Harun
Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Vol 10 No 4 (2026): August
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM), STIE Krakatau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/relevansi.v10i4.662

Abstract

This study examines the effects of e-service quality, brand image, and trust on customer loyalty, with customer satisfaction as a mediating variable, among Gojek app users in Jabodetabek. A quantitative approach was employed through a survey of 230 respondents selected using proportional random sampling method. Data were collected using questionnaires and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results indicate that e-service quality, trust, and customer satisfaction have positive and significant effects on customer loyalty, whereas brand image has no significant effect. E-service quality and trust also positively and significantly affect customer satisfaction, whereas brand image does not. Customer satisfaction mediates the effects of e-service quality and trust on customer loyalty but not the effect of brand image. The study concluded that e-service quality, trust, and customer satisfaction play more important roles in fostering loyalty than brand image alone. This study is limited to Gojek users in Jabodetabek and the selected variables, which may limit its generalizability. This study contributes empirical evidence on customer satisfaction as a mechanism linking service quality and trust to loyalty.
Co-Authors Adinda Rizka Febriyanti Elvania Putri Khairunnisa Erric Wijaya Esha Siti Khodimah Ferli, Ossi Herlina Herlina Ika Utami Yulihapsari M. Arif Hernawan Paulina Harun Savira Damayanti Siti Nurhayati Tia Yuniarsih