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All Journal AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Administrasi Terapan
Marselinda Hege
Universitas Persatuan Guru 1945 NTT
Economics, Econometrics & Finance Social Sciences

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Penyuluhan Hukum Tentang Perlindungan Konsumen Di Era Digital Di Kalangan Masyarakat Kelurahan Bakunase Dua Agustin Leni Magdalen Rohi Riwu; Samuel Haning; Marselinda Hege; Marthen Dillak
Amaliah: Jurnal Pengabdian Kepada Masyarakat Vol 9 No 1 (2025): Amaliah Jurnal: Pengabdian kepada Masyarakat
Publisher : LPPI UMN AL WASHLIYAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/ajpkm.v9i1.4268

Abstract

This study aims to provide legal counseling on consumer protection in the digital era for the people of Bakunase Dua Village. Given the rapid development of technology and the many digital transactions that occur, many consumers do not yet understand their rights and the risks involved in these transactions. This community service activity involves legal counseling targeting digital transaction actors in the local community. Data collection was carried out through questionnaires given before and after the counseling activity, to measure changes in participants' understanding of consumer rights and how to protect themselves in digital transactions. The results of the community service showed that there was a significant increase in participants' understanding of their rights as consumers, as well as the procedures that can be taken to protect themselves from the risk of fraud and digital losses. Before the counseling, only a small number of participants understood digital consumer protection, but after the counseling activity, almost 90% of participants stated that they had a better understanding of how to protect themselves in the digital world. Thus, the purpose of this community service was achieved well, providing a positive impact on public legal awareness of consumer protection in the digital era. As a recommendation, similar activities need to be further developed by introducing practical training and digital media to reach more people, considering the increasingly rapid development of technology.
ANALISIS PENGARUH KUALITAS SPARE PART TERHADAP KEPERCAYAAN KONSUMEN PADA PT BOSOWA BERLIAN MOTOR KOTA KUPANG Rey Rivalda Rodjo Wadu; David R.E Selan; Marselinda Hege
Jurnal Administrasi Terapan Vol. 5 No. 2 (2026): Jurnal Administrasi Terapan
Publisher : P3M Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jat.v5i2.3921

Abstract

This study aims to analyze the effect of spare part quality on consumer trust at PT Bosowa Berlian Motor Kupang. The research was motivated by the increasing importance of consumer trust in the automotive industry, especially in the provision of high-quality spare parts by authorized dealers. Consumer trust is considered a strategic factor that can influence purchasing decisions and long-term relationships between companies and customers. The study focused on the relationship between spare part quality as the independent variable and consumer trust as the dependent variable. This research employed a quantitative approach using a simple linear regression analysis method. Data were collected through questionnaires distributed to consumers of PT Bosowa Berlian Motor Kupang. The population consisted of customers who had purchased vehicles and spare parts within the last six months, with a sample of 71 respondents selected using purposive sampling. The variables were measured using a Likert scale consisting of indicators related to product quality, durability, product superiority, warranty, and consumer trust. The results showed that the quality of spare parts had a positive and significant effect on consumer trust. Consumers perceived that spare parts with good quality, durability, reliability, and guaranteed authenticity contributed to increasing their confidence in the company. The findings indicate that improving spare part quality can strengthen consumer trust and support the company’s competitiveness in the automotive market. Keywords: spare part quality; consumer trust; automotive industry; product quality; PT Bosowa Berlian Motor Kupang
PERAN MOTIVASI DAN DISIPLIN KERJA DALAM MENINGKATKAN KINERJA APARATUR SIPIL NEGARA PADA DINAS PEMBERDAYAAN MASYARAKAT DAN DESA PROVINSI NUSA TENGGARA TIMUR Marselinda Hege; Yusniaty Kore Naha; Jhon S. Liem
Jurnal Administrasi Terapan Vol. 5 No. 2 (2026): Jurnal Administrasi Terapan
Publisher : P3M Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jat.v5i2.3976

Abstract

This study aims to examine the role of work motivation and work discipline in improving the performance of Civil Servants (ASN) at the Department of Community and Village Empowerment of East Nusa Tenggara Province. A quantitative research approach with a survey method was employed. The study involved 50 Civil Servants selected using a simple random sampling technique. Primary data were collected through questionnaires based on a five-point Likert scale, while supporting information was obtained through observation, interviews, and documentation. The collected data were analyzed using multiple linear regression, followed by partial (t-test), simultaneous (F-test), and coefficient of determination (R²) analyses to examine the relationships among the research variables. The findings indicate that work motivation has a positive and significant effect on employee performance. Likewise, work discipline also has a positive and significant effect on employee performance. Simultaneously, work motivation and work discipline significantly influence employee performance, indicating that both variables contribute substantially to improving the performance of Civil Servants. The study concludes that enhancing employee motivation and strengthening work discipline are essential strategies for improving organizational performance and delivering more effective and efficient public services. Keywords: work motivation; work discipline; employee performance.
Co-Authors Agustin Leni Magdalen Rohi Riwu David R.E Selan Jhon S. Liem Marthen Dillak Rey Rivalda Rodjo Wadu Samuel Haning Yusniaty Kore Naha