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All Journal Applied Technology and Computing Science Journal SAKALIMA: Pilar Pemberdayaan Masyarakat Pendidikan
Faisal Muttaqin
Universitas Pembangunan Nasional Veteran
Religion Humanities Economics, Econometrics & Finance Education Engineering Environmental Science Social Sciences

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Governance Capability Gap Analysis of SIMLITABMAS: A COBIT 2019-Based Evaluation Methodology and Literature Review Fina Amru Millati; Basuki Rahmat; Faisal Muttaqin
TEKNOLOGI DITERAPKAN DAN JURNAL SAINS KOMPUTER Vol 8 No 2 (2025): December
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/atcsj.v8i2.8460

Abstract

This study aims to evaluate and enhance the Information Technology (IT) governance capability of the SIMLITABMAS system using the COBIT 2019 framework. By integrating a literature study with a formal evaluation methodology, the research focuses its analysis on the Deliver, Service, and Support (DSS) domain, specifically DSS02 (Managed Service Requests and Incidents), DSS03 (Managed Problems), and DSS05 (Managed Security Services). Literature review results indicate that the DSS domain is a critical juncture in university digital services, which frequently encounters obstacles due to manual procedures. Capability measurement results reveal that SIMLITABMAS is currently at Level 3 (Defined) with a fulfillment rate of 75.2%. This finding confirms a one-level gap toward the target of Level 4 (Measured), driven by a high dependency on informal communication channels such as WhatsApp and low digital literacy among users regarding system manuals. As a strategic solution to bridge this gap, this study recommends the implementation of AI Chatbot technology as a 24/7 automated helpdesk. The integration of the COBIT 2019 methodology with this automation solution is proven to transform service governance from an ad-hoc stage toward a more standardized, secure, and quantitatively measurable support system to sustainably support institutional research productivity.
Analisis Kualitas Layanan dan Penerimaan Pengguna Dapodik SMK Surabaya dengan E-GovQual dan Technology Acceptance Model Anies Ekawati; Ani Dijah Rahajoe; Faisal Muttaqin
SAKALIMA: Pilar Pemberdayaan Masyarakat Pendidikan Vol. 3 No. 3 (2026): July-September | SAKALIMA: Pilar Pemberdayaan Masyarakat Pendidikan
Publisher : WISE Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70211/sakalima.v3i3.717

Abstract

Digital transformation has positioned Dapodik as a mandatory national education information system for school data management and policy implementation in Indonesia. Nevertheless, recurring concerns regarding access speed, synchronization, data validation, technical support, and usability indicate the need to evaluate both service quality and user acceptance. This study aimed to assess Dapodik services among vocational high school (SMK) operators in Surabaya by combining the E-GovQual and Technology Acceptance Model (TAM) perspectives. A quantitative survey was conducted using a structured Likert-scale questionnaire administered to Dapodik operators and active users; 80 responses were obtained, with 77 complete cases entering the reliability analysis. The analysis comprised descriptive assessment, Pearson correlation-based validity testing, Cronbach’s alpha reliability testing, and gap-oriented evaluation of E-GovQual and TAM indicators. The findings show that Dapodik was generally perceived positively, particularly for privacy and security (92%), actual system use (93%), behavioral intention (91%), perceived usefulness (90%), trust (90%), and ease of use (89%). The principal weakness concerned search and access performance, reflected in the lower perceived ease-of-use/efficiency score (78%). The instrument demonstrated high internal consistency (Cronbach’s alpha = 0.892), while item correlations were positive and statistically significant. The study indicates that integrating service-quality and technology-acceptance perspectives provides a practical diagnostic framework for mandatory educational information systems. The findings imply that server performance, search functionality, synchronization, user support, interface clarity, and account security should be prioritized to strengthen the effectiveness and sustainability of Dapodik-based educational data management.
Co-Authors Ani Dijah Rahajoe Anies Ekawati Basuki Rahmat Fina Amru Millati