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Service Optimization, Incentive Systems, and Social Media Digitalization: Their Impact on Waste Bank Programs through Community Participation Fira Eryani; Amri Amri; Yulianti Yulianti; Hidayat Febiansyah
Jurnal Multidisiplin Sahombu Vol. 6 No. 02 (2026): Jurnal Multidisiplin Sahombu, 2026
Publisher : Sean Institute

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Abstract

This study examines how community participation mediates the influence of service quality, incentive systems, and social media on the impact of Waste Bank programs in the Bangka Belitung Islands. A quantitative method with explanatory design was employed with 83 active customer respondents. PLS-SEM analysis was utilized to test seven hypotheses. The results demonstrated that service quality positively influenced community participation with a coefficient of 0.368 (p < 0.001). The incentive system also promoted participation with a coefficient of 0.297 (p < 0.001). Social media exhibited the strongest influence with a coefficient of 0.432 (p < 0.001). Community participation subsequently exerted a very strong influence on program impact with a coefficient of 0.736 (p < 0.001). All three independent variables also demonstrated indirect effects on program impact through participation with coefficients of 0.271, 0.219, and 0.318 respectively. The model explained 62.3% of variance in participation and 54.7% of variance in program impact. These findings suggest the importance of integrating responsive service, varied incentives, and digital platforms to enhance participation. A 10% increase in service quality can enhance participation by 3.7% and consequently increase program impact by 2.7%. Waste Bank managers need to prioritize social media optimization as it exhibits the greatest influence, followed by service and incentive systems.
Green Finance and Its Role in Promoting Sustainable Investment in Emerging Markets Subagiya Subagiya; Miranda Dhyta; Amri Amri; Seno Hadi
Jurnal Multidisiplin Sahombu Vol. 6 No. 02 (2026): Jurnal Multidisiplin Sahombu, 2026
Publisher : Sean Institute

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Abstract

This study comprehensively examines the role of green finance as a catalyst for sustainable investment in emerging markets, focusing specifically on Indonesia. Employing a quantitative research design integrating panel data regression, propensity score matching, and event study methodologies, this research analyzes the relationship between green finance instruments including green bonds, green loans, and ESG integration and sustainable investment outcomes. The empirical findings demonstrate that access to green finance significantly increases sustainable investment volumes by approximately 15 20%, while ESG integration positively affects corporate financial performance with a one standard deviation increase in ESG scores associated with 0.8 1.2 percentage points ROA improvement. Results validate five key hypotheses linking green finance availability, ESG integration, policy frameworks, sustainable banking practices, and institutional investor behavior to sustainable investment outcomes. The study reveals that policy support through Indonesia's Sustainable Finance Roadmap significantly enhances green bond issuance and lending volumes, while sustainable banking practices enable financial institutions to allocate 12 18% of loan portfolios to green lending. Market responses to green bond issuances present mixed results, indicating investors are still learning about green finance instrument valuation. The research provides substantial practical implications for policymakers, financial institutions, corporations, and investors, emphasizing the importance of comprehensive policy frameworks, ESG integration, and credible disclosure mechanisms in advancing sustainable finance in emerging market contexts.