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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja Jurnal Kesehatan Terapan Nanggroe: Journal Of Scholarly Service Jurnal Keperawatan Merdeka Sahabat Sosial: Jurnal Pengabdian Masyarakat Barongko : Jurnal Ilmu Kesehatan International Journal of Health Sciences Nanggroe: Journal of Scholarly Service Socius: Social Sciences Research Journal
Herdiani, Rini
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Penerapan Manajemen Mutu Dalam Meningkatkan Kualitas Pelayanan Kesehatan Herdiani, Rini; Sunirah, Sunirah
Barongko: Jurnal Ilmu Kesehatan Vol. 4 No. 1 (2025): Barongko : Jurnal Ilmu Kesehatan (November)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/bajik.v4i1.961

Abstract

The quality of health services is a key indicator in assessing the performance of health care facilities. One strategic approach used to improve service quality is the implementation of quality management. This study aims to analyze the implementation of quality management in improving the quality of health services and its impact on patient satisfaction. The research method used was descriptive analytical research with a cross-sectional approach. The study sample consisted of health workers and patients at health care facility X. Data were collected through questionnaires and observations, then analyzed univariately and bivariately. The results showed that the implementation of good quality management, including quality planning, quality control, and continuous quality improvement, was significantly associated with improved health care quality. The conclusion of this study is that quality management plays a crucial role in improving service quality and patient satisfaction, and therefore needs to be implemented consistently and sustainably.
Effectiveness Of The Accreditation Program On Improving The Quality Of Services At Community Health Center X Herdiani, Rini; Pannyiwi, Rahmat; Ramli, Rachmat
International Journal of Health Sciences Vol. 3 No. 4 (2025): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/ijhs.v3i4.950

Abstract

The community health center accreditation program is a government effort to continuously improve the quality of primary health care services. Accreditation emphasizes quality improvement, patient safety, and service performance. This study aims to determine the effectiveness of the accreditation program in improving service quality at Community Health Center X. This study used a quantitative design with a cross-sectional approach. The research sample consisted of 50 respondents consisting of community health center patients, selected using accidental sampling techniques. Data were collected using a service quality questionnaire based on SERVQUAL dimensions. Data analysis used the Chi- Square test. The results of the study showed that there was a significant relationship between the implementation of the accreditation program and the improvement of service quality at Community Health Center X with a p value <0.05. The conclusion of this study is that the accreditation program is effective in improving the quality of health services at Community Health Center X.
Penerapan Jaminan Mutu Pelayanan Kesehatan di Puskesmas dalam Meningkatkan Mutu Layanan Jaminan Kesehatan Herdiani, Rini
Sahabat Sosial: Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2025): Sahabat Sosial: Jurnal Pengabdian Masyarakat (Desember)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/sosisabdimas.v4i1.988

Abstract

Community health centers (Puskesmas), as first-level health care facilities, play a strategic role in providing quality health care, particularly in supporting the implementation of health insurance. Implementing quality assurance in health care is a crucial aspect in ensuring safe, effective, efficient, and patient-oriented services. This Community Service activity aims to improve the understanding and implementation of quality assurance in health care centers in order to improve the quality of health care services. Implementation methods include counseling, discussions, mentoring in the implementation of quality standards, and evaluation. The results of the activity indicate an increase in health workers' understanding of the concept of quality assurance and improvements in the implementation of service standards. The implementation of quality assurance is expected to improve service quality, patient satisfaction, and public trust in health care services at Puskesmas.
Co-Authors Athiutama, Ari Herleni, Herleni Karyatain, Karyatain M, Mariyam Mayangsari, Junawalia Nurharlinah, Nurharlinah Pannyiwi, Rahmat RACHMAT RAMLI S, Sunirah Solekah, Umi Sunirah, Sunirah