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All Journal Jurnal Ilmiah Aquinas International Journal of Marketing and Human Resource Research
Ulfa, Nabila
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Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences

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The Influence of Service Quality and Customer Satisfaction on Customer Loyalty at J&T Express Citeureup Branch, Cimahi, West Java Ulfa, Nabila; Mubarok, Dadan Abdul Aziz
International Journal of Marketing & Human Resource Research Vol. 6 No. 1 (2025): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v6i1.2581

Abstract

This research was conducted to determine the effect of service quality and customer satisfaction on customer loyalty at the J&T Express branch in Citeureup Cimahi. This research uses a quantitative and verificative approach, namely, using a questionnaire instrument. The primary data used is in the form of tabulated results from questionnaire responses. The sample used by the researcher consists of customers who sent goods for 1 month at J&T Express on Jl. Kamarung No 14B, Cimahi Utara District, Cimahi City, West Java, with 96 respondents. Determination of the sample size, the researcher used the Rao Purba formula. Based on the research results that have been conducted show that service quality and customer satisfaction simultaneously have a positive and significant impact on customer loyalty at J&T Express Citeureup Branch, Cimahi, West Java. This means that the increase in service quality and customer satisfaction together can influence the level of customer loyalty at J&T Express Citeureup Branch, Cimahi, West Java
ANALISIS KEMAMPUAN GURU SEKOLAH DASAR TENTANG PENGGUNAAN APLIKASI MACROMEDIA FLASH GUGUS 2 KECAMATAN TAMPAN KOTA PEKANBARU Ulfa, Nabila; Kurniaman, Otang; Adi Putra, Jaya
Jurnal Ilmiah Aquinas Vol 4 No 2 (2021): Juli 2021
Publisher : Unversitas Katolik Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/aquinas.v4i2.1347

Abstract

The development of science and technology is increasingly encouraging renewal efforts in the use of technological results in the learning process. Teachers are required to be able to understand and use the available tools in an effort to achieve the expected teaching goals. This study aims to determine the teacher's knowledge about the use of macromedia flash applications. Based on the results in several schools in general, teachers are not well acquainted with the application of macromedia flash, until it was found that there were still many teachers who taught using conventional methods. With such conditions, it certainly has an impact on low student learning outcomes.
Co-Authors Adi Putra, Jaya Dadan Abdul Aziz Mubarok Dadan Abdul Aziz Mubarok Otang Kurniaman