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All Journal At-Tawazun, Jurnal Ekonomi Syariah
Herma Puspa Sari
STAI Sangatta Kutai Timur
Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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OPTIMALISASI KUALITAS LAYANAN UMRAH BERBASIS TEORI PRODUKSI ISLAM: STUDI DI PT AMANINA TOUR & TRAVEL Herma Puspa Sari; Anis Afifatul Baroroh
At-Tawazun, Jurnal Ekonomi Syariah Vol. 14 No. 01 (2026): Juni
Publisher : Ekonomi Syariah STAI Sangatta Kutai Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55799/tawazun.v14i01.814

Abstract

The Umrah travel industry demands service providers who are not only professional, but also oriented to sharia values. This study aims to analyze the application of Islamic production theory in the management of Umrah services at PT Amanina Tour & Travel and examine the company's efforts in optimizing service quality based on sharia principles. The research uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation. The results of the study show that PT Amanina Tour & Travel implements the principles of Islamic production, namely monotheism, trust, justice, and transparency, at every stage of service, starting from cost openness, selection of partners who meet halal standards, the implementation of worship guidance, to services during the Umrah trip. Service quality optimization is carried out through employee training, periodic service evaluation, and strengthening a work culture based on Islamic values. The application of these principles has a positive impact on the trust and satisfaction of pilgrims through safe, transparent, professional, and sharia-compliant services. These findings show that Islamic production theory can be an effective foundation in improving the quality of Umrah services while realizing the value of blessings in the implementation of worship travel services.
KONFLIK SUMBER DAYA ALAM ANTARA MASYARAKAT LOKAL DAN PERUSAHAAN PERKEBUNAN KELAPA SAWIT PERSPEKTIF EKONOMI DAN EKOLOGI POLITIK DI TELUK SINGKAMA KUTAI TIMUR Jamila Jamila; Herma Puspa Sari; Alya Rafeyfa Asyla; Siti Latifaturrahmah
At-Tawazun, Jurnal Ekonomi Syariah Vol. 14 No. 01 (2026): Juni
Publisher : Ekonomi Syariah STAI Sangatta Kutai Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55799/tawazun.v14i01.1062

Abstract

This study aims to analyze the form of natural resource conflict between local communities and oil palm plantation companies and their efforts to resolve them in Singkama Bay, South Sangatta District, East Kutai Regency, using an economic and political ecology perspective. This research uses a descriptive qualitative approach. Data were obtained through interviews, observations, and documentation involving local communities, community leaders, company representatives, and the government. Data were analyzed using Miles and Huberman's interactive model, then interpreted through a political ecology perspective by paying attention to economic interests, resource access, and power relations between actors. The results of the study showed that conflicts include three interrelated aspects, namely land tenure, access to natural resources, and environmental impacts. Conflicts are strengthened by differences in economic interests as well as inequality of access and bargaining positions between communities and companies. Efforts to resolve through deliberation, dialogue, mediation, government involvement, and corporate social responsibility programs are relatively effective in reducing tensions, but have not fully resolved substantive issues, especially related to land rights, compensation, and equitable access to resources. Conflict resolution requires more participatory, transparent, and equitable resource governance that considers economic, social, and environmental interests in a balanced manner.
Co-Authors Alya Rafeyfa Asyla Anis Afifatul Baroroh Jamila Jamila Siti Latifaturrahmah