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All Journal Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen
Sunarmie, Sunarmie
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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PENGUKURAN KINERJA RUMAH SAKIT DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus Pada RSUD dr. Doris Sylvanus Palangka Raya) Pamungkur, Pamungkur .; Sunarmie, Sunarmie
Al-Kalam Jurnal Komunikasi, Manajemen dan Bisnis Vol 12, No 1 (2025)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v12i1.18249

Abstract

The aim of this research is to measure performance of RSUD Dr. Doris Sylvanus Palangka Raya through Balanced Scorecard. The measurement is divided into four perspectives : financial, learning and growth, internal business process, and customer perspective. This primary and secondary data of this research are derived from 2021 up to 2023. The results of the study show that RSUD Dr. Doris Sylvanus Palangka Raya in general has performed well. The financial perspective analysis shows a good results as indicated by the increase of efficiency and ROI. However, in terms of the learning and growth, internal business process, and customer perspective, the Hospital is considered as performing adequately and thus needs some improvements in some aspects, especially employee turnover, BOR, ALOS, TOI, complain level, and customer retention.
PENGUKURAN KINERJA RUMAH SAKIT DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus Pada RSUD dr. Doris Sylvanus Palangka Raya) Pamungkur, Pamungkur .; Sunarmie, Sunarmie
Al-Kalam Jurnal Komunikasi, Manajemen dan Bisnis Vol 12, No 1 (2025)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v12i1.18249

Abstract

The aim of this research is to measure performance of RSUD Dr. Doris Sylvanus Palangka Raya through Balanced Scorecard. The measurement is divided into four perspectives : financial, learning and growth, internal business process, and customer perspective. This primary and secondary data of this research are derived from 2021 up to 2023. The results of the study show that RSUD Dr. Doris Sylvanus Palangka Raya in general has performed well. The financial perspective analysis shows a good results as indicated by the increase of efficiency and ROI. However, in terms of the learning and growth, internal business process, and customer perspective, the Hospital is considered as performing adequately and thus needs some improvements in some aspects, especially employee turnover, BOR, ALOS, TOI, complain level, and customer retention.
PENGARUH NET PROFIT MARGIN (NPM) PADA BANK RAKYAT INDONESIA (BRI) CABANG PALANGKA RAYA Sunarmie, Sunarmie; Pamungkur, Pamungkur
Dinamika Ekonomi: Jurnal Ekonomi dan Bisnis Vol 18 No 1 (2025): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.18 No.1 Maret 2025
Publisher : Sekolah Tinggi Ilmu Ekonomi Nasional (STIENAS) Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53651/jdeb.v18i1.573

Abstract

This study aimed to identify the effect of operational efficiency ratio and cost efficiency ratio on net profit margin of Bank Rakyat Indonesia (BRI) parcial and simultaneously during the period of 2017-2024. This is a descriptive qualitative study. It was done in such a way by collecting data which is supporting factors of the effect between relevant variables to be analyzed later. The results suggested that (a) operational efficiency ratio (BOPO ratio) partially brings an adverse effect, while cost efficiency ratio (CER) in fact brings a positive effect. In case of Bank BRI, this is a result of the development of total non-interest expense, as an indicator of CER, in fact it can boost total sales which is an indicator of NPM, particularly in 2019, where the total sales increased when the bank suffered a loss, and (b) variable X1, operational efficiency ratio (BOPO ratio) partially affecting binding variables, brings an effect on net profit margin (NPM).
Co-Authors Pamungkur, Pamungkur Pamungkur, Pamungkur .