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All Journal Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen AL-ULUM : Jurnal Ilmu Sosial dan Humaniora
Pamungkur, Pamungkur .
Unknown Affiliation
Humanities Economics, Econometrics & Finance Social Sciences

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IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) TOWARDS QUALITY CULTURE AT PT. COCA COLA INDONESIA Pamungkur, Pamungkur .; Sunarmie, Sunarmie .
Al-Kalam Jurnal Komunikasi, Manajemen dan Bisnis Vol 11, No 2 (2024): JULI: AL KALAM JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v11i2.15519

Abstract

Total Quality Management (TQM) is a new paradigm for running a business that aims to maximize an organization's competitiveness through a focus on customer satisfaction, the involvement of all employees, and continuous improvement. The research objectives are: (a) To determine the extent to which the variables in the implementation of Total Quality Management which include focus on consumers, continuous improvement, management commitment, training, employee empowerment, performance comparison, and the use of statistical tools simultaneously on quality culture. (b) To ascertain the degree to which each variable in the implementation of Total Quality Management, namely customer focus, continuous improvement, management commitment, training, employee empowerment, performance comparison, and the use of statistical tools that partially affects quality culture. (c) To identify which variable in the implementation of Total Quality Management has the most dominant influence on quality culture. The method used in this research is an explanatory research with a quantitative approach on the effect of Total Quality Management Implementation on quality culture, as it aims to explain the relationship between variables through hypothesis testing, while the data used are generally numerical and are analyzed through statistical tests. The results of the study indicate that there is a significant influence between the variables in the implementation of Total Quality Management which include customer focus, continuous improvement, management commitment, training, employee empowerment, performance comparison, and the use of statistical tools simultaneously on quality culture.
FAKTOR-FAKTOR YANG MEMPENGARUHI SISA HASIL USAHA (SHU) KOPERASI, USAHA KECIL DAN MENENGAH (UKM) KALIMANTAN TENGAH sunarmi, sunarmi .; Pamungkur, Pamungkur .
AL-ULUM : Jurnal Ilmu Sosial dan Humaniora Vol 10, No 2 (2024): Edisi Oktober
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/alsh.v10i2.16661

Abstract

The aim of this research is to determine the factors that influence the remaining results of cooperative businesses in Central Kalimantan province. The dependent variable in this research is Remaining Business Results. The independent variables in this research are Number of Members, Own Capital, Loan Capital, and Business Volume. The data analysis method used is the Error Correction Model (ECM). This research uses secondary data and annual time series data with a research period of 30 years, starting from 1994 to 2023. Based on the research results, it can be concluded that in the long term the number of members and capital themselves have a significant effect on the remaining business results. , while loan capital and business volume have no effect on the remaining business results. In the short term, the number of members and own capital do not affect the remaining business results, while loan capital and business volume influence the remaining business results.
PENGUKURAN KINERJA RUMAH SAKIT DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus Pada RSUD dr. Doris Sylvanus Palangka Raya) Pamungkur, Pamungkur .; Sunarmie, Sunarmie
Al-Kalam Jurnal Komunikasi, Manajemen dan Bisnis Vol 12, No 1 (2025)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v12i1.18249

Abstract

The aim of this research is to measure performance of RSUD Dr. Doris Sylvanus Palangka Raya through Balanced Scorecard. The measurement is divided into four perspectives : financial, learning and growth, internal business process, and customer perspective. This primary and secondary data of this research are derived from 2021 up to 2023. The results of the study show that RSUD Dr. Doris Sylvanus Palangka Raya in general has performed well. The financial perspective analysis shows a good results as indicated by the increase of efficiency and ROI. However, in terms of the learning and growth, internal business process, and customer perspective, the Hospital is considered as performing adequately and thus needs some improvements in some aspects, especially employee turnover, BOR, ALOS, TOI, complain level, and customer retention.
PENGUKURAN KINERJA RUMAH SAKIT DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus Pada RSUD dr. Doris Sylvanus Palangka Raya) Pamungkur, Pamungkur .; Sunarmie, Sunarmie
Al-Kalam Jurnal Komunikasi, Manajemen dan Bisnis Vol 12, No 1 (2025)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v12i1.18249

Abstract

The aim of this research is to measure performance of RSUD Dr. Doris Sylvanus Palangka Raya through Balanced Scorecard. The measurement is divided into four perspectives : financial, learning and growth, internal business process, and customer perspective. This primary and secondary data of this research are derived from 2021 up to 2023. The results of the study show that RSUD Dr. Doris Sylvanus Palangka Raya in general has performed well. The financial perspective analysis shows a good results as indicated by the increase of efficiency and ROI. However, in terms of the learning and growth, internal business process, and customer perspective, the Hospital is considered as performing adequately and thus needs some improvements in some aspects, especially employee turnover, BOR, ALOS, TOI, complain level, and customer retention.
Co-Authors sunarmi, sunarmi . Sunarmie, Sunarmie Sunarmie, Sunarmie .