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All Journal Indonesian Journal of Educational Science (IJES) Jurnal Manajemen Pendidikan Islam
Samsul Arifin
STAI Ahmad Sibawayhie Situbondo, Indonesia
Education Other

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Public Service Management Through Competence of Village Apparatus Resources in Klampok Village Durrotul Hikmah Maulidia; Agus Suryono; ⁠Farida Nurani; Samsul Arifin
Nidhomul Haq : Jurnal Manajemen Pendidikan Islam Vol. 11 No. 2 (2026): Management Islamic Education
Publisher : Prodi Manajemen Pendidikan Islam Universitas KH Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/ndhq.v11i2.415

Abstract

This study examines how the competencies of village officials contribute to public service management in Klampok Village, Singosari District, Malang Regency. Despite the growing body of literature on public service and official competencies, prior studies have rarely examined these dimensions within an integrated public service management framework at the village government level, leaving a gap in understanding how competency development functions as a managerial instrument in village governance contexts. Using a qualitative descriptive approach, data were collected through observation, in-depth interviews, and documentation involving village officials and service users. Data analysis followed the interactive model of Miles, Huberman, and Saldãa. The findings specifically reveal that the recruitment of officials with bachelor-level education led to the proactive adoption of digital services via the village website and social media, more structured task allocation based on individual expertise, and a measurable reduction in repeat administrative visits by community members. These improvements directly strengthened the four management functions of planning, organising, actuating, and controlling public services. Competency enhancement also elevated service quality across the SERVQUAL dimensions of tangibles, reliability, responsiveness, assurance, and empathy. Nevertheless, uneven information technology skills, irregular training programs, and inadequate digital infrastructure remain persistent challenges. This study contributes theoretically by demonstrating that village officials’ competencies serve not merely as individual attributes but as integrative managerial instruments that collectively determine the effectiveness of public service management at the village level, thereby enriching the intersection of human resource competency theory and public administration in village governance.
The Performance Of Madrasah Principals As Supervisors In Fostering Teacher Professionalism At Islamic Educational Institutions Qodiriyah; Samsul Arifin; Saihan
Indonesian Journal of Educational Science (IJES) Vol. 8 No. 2 (2026): Indonesian Journal of Educational Science (IJES) : July 2026
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/ijes.v8i2.6394

Abstract

This study aims to examine the performance of madrasa principals as supervisors in fostering teacher professionalism in Islamic educational institutions through a multi-case study at MA Nurul Islam Bades and MA Syarifuddin Lumajang. A qualitative approach with a multi-case design was employed to explore the processes of planning, implementation, and follow-up of academic supervision. Data were collected through in-depth interviews, observations, and document analysis, and analyzed using an interactive model involving data reduction, display, and conclusion drawing. The findings reveal that the two madrasas demonstrate both convergent and divergent supervisory practices. In the planning and implementation stages, MA Syarifuddin Lumajang adopts a more structured and formal approach based on measurable performance indicators, while MA Nurul Islam Bades applies a flexible and context-responsive approach grounded in teachers’ practical needs. Both institutions employ humanistic and collaborative supervision; however, MA Nurul Islam emphasizes a familial-cultural approach, whereas MA Syarifuddin integrates professional and procedural systems. In terms of follow-up supervision, MA Nurul Islam prioritizes personal mentoring, dialogic feedback, and spiritually grounded guidance, while MA Syarifuddin develops systematic programs, including training, formal evaluations, and structured professional learning communities. These findings indicate that teacher professionalism is enhanced through the integration of personal, systemic, and spiritual dimensions. Therefore, this study proposes an integrative supervision model that is adaptive, collaborative, and value-based as an effective strategy to improve teacher professionalism in Islamic educational contexts.
Co-Authors Agus Suryono Durrotul Hikmah Maulidia Qodiriyah Saihan ⁠Farida Nurani