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All Journal Jurnal Media Teknologi Journal Serambi Engineering (JSE)
A. Amri
Universitas Malikussaleh
Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering

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ANALISIS KUALITAS PELAYANAN PASIEN PADA PUSKESMAS BABAH BULOH DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) Nopa Nurmaida; A. Amri; Khairul Anshar
Jurnal Media Teknologi Vol. 12 No. 2 (2026): Jurnal Media Teknologi
Publisher : Fakultas Teknik UNIGAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/jmt.v12i2.5862

Abstract

Penelitian ini bertujuan untuk menganalisis kesesuaian antara tingkat kepentingan (importance) dan tingkat kepuasan (performance) pasien terhadap kualitas pelayanan di Puskesmas Babah Buloh serta menentukan atribut pelayanan yang menjadi prioritas peningkatan kualitas pelayanan. Penelitian ini menggunakan metode kuantitatif deskriptif dengan pendekatan Importance Performance Analysis (IPA). Data diperoleh melalui penyebaran kuesioner kepada 95 responden pasien. Hasil uji validitas dan reliabilitas menunjukkan bahwa seluruh instrumen penelitian dinyatakan valid dan reliabel. Hasil analisis menunjukkan tingkat kesesuaian antara tingkat kepentingan dan tingkat kepuasan pasien sebesar 82%, yang mengindikasikan bahwa kualitas pelayanan Puskesmas Babah Buloh belum sepenuhnya memenuhi harapan pasien. Nilai rata-rata tingkat kepentingan sebesar 3,75, sedangkan nilai rata-rata tingkat kepuasan sebesar 3,07, yang menunjukkan adanya kesenjangan antara harapan dan kinerja pelayanan. Berdasarkan pemetaan diagram kartesius IPA, terdapat tujuh atribut pelayanan yang berada pada Kuadran I (prioritas utama) dan memerlukan perbaikan. Oleh karena itu, Puskesmas Babah Buloh perlu memfokuskan upaya peningkatan kualitas pelayanan pada atribut-atribut tersebut agar kepuasan pasien dapat meningkat dan sesuai dengan harapan.
Analysis of Sand Shoveler Work Posture Using the Key Indicator Method (KIM) at UD. Pasir Berlian Alvi Khoiruni Ritonga; Cut Ita Erliana; A. Amri
Jurnal Serambi Engineering Vol. 11 No. 3 (2026): Juli 2026
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Abstract

Sand shoveling activities at UD. Pasir Berlian are still performed manually using non-ergonomic working postures, such as bending, lifting, and repeatedly transferring sand over long working hours. These conditions increase the risk of developing Musculoskeletal Disorders (MSDs) among workers. This study aims to assess the level of work posture risk and propose ergonomic improvements to work facilities in order to reduce the risk of MSDs. The study involved four sand-shoveling workers at UD. Pasir Berlian, North Labuhanbatu Regency. The research employed the Key Indicator Method for Lifting, Holding, and Carrying (KIM-LHC) to evaluate work posture risk, the Nordic Body Map (NBM) questionnaire to identify musculoskeletal complaints, and anthropometric measurements as the basis for designing an ergonomic work facility. Data were collected through observation, interviews, documentation, and questionnaires. The results showed that all workers obtained a KIM-LHC score of 200, indicating a high-risk category that requires immediate ergonomic intervention. The NBM results revealed that the most common musculoskeletal complaints occurred in the upper back, lower back, shoulders, arms, wrists, and legs due to repetitive shoveling activities and prolonged bending postures. To address these issues, an ergonomic platform or sand storage container was designed based on workers' anthropometric data to promote a more neutral working posture, reduce repetitive bending and manual lifting, and ultimately minimize the risk of MSDs while improving workers' comfort, safety and productivity. 
Co-Authors Alvi Khoiruni Ritonga Cut Ita Erliana Khairul Anshar Nopa Nurmaida