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p-Index From 2021 - 2026
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This Author published in this journals
All Journal International Journal of Science and Society (IJSOC) Journal of Government Science Studies
Kariena Febriantin
Universitas Singaperbangsa Karawang, Indonesia
Materials Science & Nanotechnology Social Sciences

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The Micro-Foundations of Public Service Reform: Transformational Leadership in Setu Urban Village, East Jakarta Sulisti Nabilah Fatin; Dadan Kurniansyah; Kariena Febriantin
Journal of Government Science Studies Vol 5 No 2 (2026): Oktober 2026
Publisher : Prodi Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66254/jgssvol5issue2page231-247

Abstract

Public service reform at the urban-village level remains constrained by procedural rigidity, limited administrative capacity, uneven digital readiness, and the gap between formal service standards and citizens’ everyday service experiences. This article aims to analyze how transformational leadership functions as a micro-foundation of public service reform in Setu Urban Village, East Jakarta. Using a qualitative single-case study design, data were collected through semi-structured interviews, direct observation, and document analysis involving urban-village officials, frontline service officers, community representatives, and residents. The findings reveal that the Lurah’s transformational leadership was manifested through exemplary discipline, integrity, motivational communication, participatory coordination, intellectual stimulation, and individualized staff support. These practices contributed to stronger service readiness, improved internal coordination, adaptive digital service assistance, community outreach, and more citizen-oriented service behavior. The study implies that public service reform is not produced solely by formal procedures or digital systems, but also by everyday leadership mechanisms that shape frontline bureaucratic behavior. Sustainable reform therefore requires institutionalizing leadership-driven practices into service standards, staff capacity development, feedback systems, and accountability mechanisms.
Flood Disaster Management by the Bekasi City Regional Disaster Management Agency (BPBD) in Bekasi City Residential and Settlement Areas, 2025 Dela Mariani Manurung; Eka Yulyana; Kariena Febriantin
International Journal of Science and Society Vol 8 No 3 (2026): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v8i3.1732

Abstract

The major flood that struck Bekasi City in March 2025, caused by the overflow of the Bekasi River, inundated several residential areas including Villa Nusa Indah and Kemang IFI Graha Jatiasih, Rawalumbu and other parts of Bekasi City. This situation was worsened by the reduction of water catchment areas due to land-use conversion and inadequate drainage capacity, making the role of the Bekasi City Regional Disaster Management Agency (BPBD) in managing flood disasters an important subject of study. This research aims to identify and analyze the flood management carried out by BPBD Bekasi City during the pre-disaster, emergency response, and post-disaster phases in residential and settlement areas. The object of the research is BPBD Bekasi City and related technical agencies, with informants including the Head of BPBD Operations, the Head of the Housing and Settlement Division, staff of the Public Works and Water Resources Agency, and affected residents. The study employed a qualitative method with a descriptive approach, using observation, in-depth interviews, and documentation study as data collection techniques. The results show that BPBD has carried out preparedness and early-warning functions, led cross-sector emergency coordination, and conducted short-term environmental recovery, but structural mitigation, evacuation resources, and long-term infrastructure reconstruction remain constrained by limited budgets and inter-agency authority. It is concluded that BPBD's disaster management has been implemented but has not yet been optimal across the three phases, and it is recommended that direct early-warning channels to residents be strengthened, land mapping for structural mitigation be accelerated, and evacuation resources and post-flood reconstruction be expanded.
Co-Authors Dadan Kurniansyah Dela Mariani Manurung Eka Yulyana Sulisti Nabilah Fatin