Social Agency Strategies for Addressing Homeless People and Beggars as Individuals with Social Welfare Problems (PMKS) in Bekasi Regency

Revi Octavia Fadila (Universitas Singaperbangsa Karawang, Indonesia)
Rachmat Ramdani (Universitas Singaperbangsa Karawang, Indonesia)
Kariena Febriantin (Universitas Singaperbangsa Karawang, Indonesia)

Community: Jurnal Hasil Penelitian dan Pengabdian Masyarakat
Vol. 5 No. 1 (2026): Action Research and Community Development

This study aims to analyze the strategies of the Bekasi Regency Social Services Agency in addressing the issue of vagrants and beggars as individuals facing social welfare issues (PMKS) in Bekasi Regency. This study employs a qualitative method using a case study approach. Data were collected through interviews, observations, and documentation, then analyzed using the pattern-matching technique according to Yin (2014), drawing on Kotten’s theory of strategy as cited in Salusu (2006), which encompasses Organizational Strategy, Program Strategy, Resource Support Strategy, and Institutional Strategy. The results indicate that the organizational strategy has a clear direction through the alignment of its vision and mission with the objectives of social welfare provision, as well as the division of tasks among work units. The program strategy is implemented through social rehabilitation, social security, social empowerment, and social protection based on assessment results; however, it still faces limitations in follow-up rehabilitation, access to social assistance, empowerment, and post-rehabilitation follow-up. The resource support strategy has been supported by human resources, the budget, and facilities and infrastructure; however, there are still limitations in the number of staff, professional personnel, the budget, the capacity of temporary shelters, operational vehicles, and social rehabilitation facilities. The institutional strategy has been supported by regulations, the distribution of authority, cross-sectoral coordination, and service standards as guidelines for implementation. Thus, the Bekasi Regency Social Services Agency’s strategy has been implemented in accordance with the four dimensions of Kotten’s strategy, but it still needs to be strengthened—particularly in terms of program continuity, resource adequacy, and cross-sectoral coordination—so that efforts to address homelessness and begging can be more effective in supporting the restoration of social functioning and enhancing the independence of vagrants and beggar.