Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Bharasumba Jurnal Multidispliner
Alvin Febrian
Universitas Jambi
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS IMPLEMENTASI LAYANAN MOBILE JKN DI RUMAH SAKIT DR. BRATANATA KOTA JAMBI TAHUN 2025 Alvin Febrian; Adila Solida; Arnild Augina Mekarisce
Jurnal Multidisipliner Bharasumba Vol 5 No 02 (2026): BHARASUMBA: Jurnal Multidisipliner
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/bharasumba.v5i02.2368

Abstract

This study aims to analyze the implementation of Mobile JKN services at dr. Bratanata Hospital, Jambi City in 2025. This study uses a qualitative approach with a case study design to explore real conditions in the field. Data were collected through in-depth interviews, observation, and documentation involving key informants, main informants, and supporting informants. The findings indicate that the implementation of Mobile JKN has not been fully optimal. Technical barriers such as system errors, unstable internet connections, and data synchronization issues are still frequently encountered. In addition, non-technical barriers such as low digital literacy among patients and limited human resources also affect service effectiveness. Weak coordination between institutions further complicates the implementation process. These conditions result in increased waiting times, higher patient complaints, and a return to manual service systems. Strengthening infrastructure, improving human resource capacity, and optimizing inter-system integration are necessary to enhance digital health service performance.
Co-Authors Adila Solida Arnild Augina Mekarisce