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All Journal Journal of Engineering Science and Technology Management Journal of Integrated Knowledge and Innovation
Febryanto
Universitas Pahlawan Tuanku Tambusai
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering

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EVALUASI TINGKAT KEPUASAN PENGGUNA JALAN RAYA PEKANBARU-BANGKINANG KM 50 MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) Rahmat Hermawan; Febryanto; Lailatul Syifa Tanjung
Journal of Integrated Knowledge and Innovation Vol. 1 No. 2 (2025): Vol.1 No.2 2025
Publisher : Universitas Pahlawan Tuanku Tabusai

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Abstract

Penelitian ini bertujuan untuk mengevaluasi tingkat kepuasan pengguna Jalan Raya Pekanbaru–Bangkinang KM 50 dengan menggunakan metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). Sebanyak 95 responden dilibatkan melalui penyebaran kuesioner yang menilai kinerja dan tingkat kepentingan 18 atribut pelayanan jalan berdasarkan lima dimensi service quality: tangibles, reliability, responsiveness, assurance, dan emphaty. Hasil penelitian menunjukkan bahwa tingkat kepuasan pengguna jalan berdasarkan metode CSI berada pada nilai 67%, yang termasuk dalam kategori “puas”. Namun, hasil analisis IPA menunjukkan bahwa rata-rata tingkat kesesuaian hanya sebesar 78%, yang berarti kinerja pelayanan secara umum masih belum sepenuhnya memenuhi harapan pengguna. Melalui pemetaan kuadran IPA, ditemukan lima atribut yang masuk ke dalam Kuadran I (prioritas utama), yaitu penggunaan jalan sesuai aturan, penanganan pelanggaran ruang manfaat jalan, keamanan pengguna jalan, kepercayaan terhadap instansi pemerintah, serta kelayakan dan kenyamanan desain jalan. Temuan ini mengindikasikan perlunya peningkatan layanan pada atribut-atribut tersebut untuk meningkatkan kualitas pelayanan jalan secara keseluruhan. Oleh karena itu, hasil penelitian ini dapat menjadi dasar bagi pemangku kepentingan dalam merumuskan strategi perbaikan kinerja infrastruktur jalan di kawasan tersebut.
Analysis of Traffic Accident Characteristics on the Pekanbaru-Bangkinang Highway KM 20-60, Kampar Regency Hanantatur Adeswastoto; Febryanto; Nanda Lelis Febrianty; Muhammad Azlan Saputra; Salsa Bilah Yeti
Journal of Engineering Science and Technology Management (JES-TM) Vol. 5 No. 1 (2025): March-August 2025
Publisher : Journal of Engineering Science and Technology Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jestm.v5i1.247

Abstract

Based on the Kampar Police traffic accident report data, on the Pekanbaru - Bangkinang KM 20 - 60 highway section, there have been many cases of traffic accidents that have caused material losses, minor injuries, serious injuries, and death. This study aims to determine and identify the causal factors and characteristics of traffic accidents. The method used in this research is descriptive qualitative method based on primary data from direct observation and secondary data obtained from relevant agencies, namely the Kampar Traffic Police related to traffic accidents. The results of the analysis show that on the Pekanbaru - Bangkinang KM 20 - 60 highway section can be identified The results of the analysis according to the 2018 - 2022 data show that based on the time of occurrence the most frequent accident is at 14.00 - 16.00 WIB with 50 accidents. Based on the vehicle involved, it is known that the most frequent accidents are caused by motorbikes - motorbikes as many as 76 incidents. the number of accident victims is 320 people where 65 people died, 67 people were seriously injured, 188 people were slightly injured. Most accident involvement is teenagers aged 15-20 years. This shows that at that age there is still a lack of awareness of driving knowledge. 
Co-Authors Hanantatur Adeswastoto Lailatul Syifa Tanjung Muhammad Azlan Saputra Nanda Lelis Febrianty Rahmat Hermawan Salsa Bilah Yeti