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All Journal Jurnal Pendidikan Vokasi Journal of Hospital Administration and Management (JHAM)
Muhammad Tahir Malik
Universitas Megarezky
Decision Sciences, Operations Research & Management Education Medicine & Pharmacology Public Health

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ANALISIS PENGARUH MUTU PELAYANAN KESEHATAN RUJUKAN PADA PROGRAM KJSU-KIA (KANKER, JANTUNG PEMBULUH DARAH, STROKE, URONEFROLOGI, KESEHATAN IBU & ANAK) TERHADAP KEPUASAN PASIEN DI RSUD.SAWERIGADING MENGGUNAKAN METODE STRUCTURAL EQUATION MODELING (SEM) Rismayanti Amran; Rozalina AMRAN; Saparuddin Latu; Asnani; Julia Fitrianingsih; Muhammad Tahir Malik
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.886

Abstract

This study aims to analyze the effect of referral healthcare service quality in the KJSU-KIA program (Cancer, Cardiovascular Disease, Stroke, Uronephrology, Maternal and Child Health) on patient satisfaction at Sawerigading Regional General Hospital (RSUD Sawerigading Palopo) using the Structural Equation Modeling (SEM) approach. Strengthening referral healthcare services has become one of the national health transformation priorities in Indonesia to improve access, quality, and continuity of healthcare services, particularly for catastrophic and priority diseases. This research employed a quantitative explanatory design with a cross-sectional approach involving 200 patients receiving KJSU-KIA referral services. Data were collected using SERVQUAL-based questionnaires covering five dimensions of service quality: Tangibles, reliability, responsiveness, assurance, and Empathy. Data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The findings revealed that reliability, responsiveness, and assurance had a significant positive effect on patient satisfaction, while Tangibles and Empathy did not show significant effects. Among all dimensions, responsiveness was identified as the most dominant factor influencing patient satisfaction. The structural model demonstrated strong explanatory power with an R² value of 0.618, indicating that service quality dimensions explained 61.8% of the variance in patient satisfaction. The study concludes that improving responsiveness, reliability, and professional assurance is essential to enhance patient satisfaction in referral healthcare services within the KJSU-KIA program at RSUD Sawerigading Palopo.
Implementing child-friendly school principles in vocational curriculum, pedagogy, and assessment: A qualitative case study Jumadi Jumadi; Achmad Abdul Azis; Luh De Liska; Muhammad Tahir Malik; Ni Made Wulan Sari Sanjaya; La Ode Amril
Jurnal Pendidikan Vokasi Vol. 16 No. 2 (2026)
Publisher : ADGVI & Graduate School of Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jpv.v16i2.100676

Abstract

Creating safe, inclusive, and participatory learning environments has become a critical challenge in Technical and Vocational Education and Training (TVET), which is expected to develop not only students’ occupational competencies but also their character. However, empirical evidence regarding the implementation of Child-Friendly School (CFS) principles in curriculum, pedagogy, and assessment within vocational secondary education remains limited. This study aimed to explore the implementation of the Child-Friendly School approach at SMK Negeri 1 Makassar, Indonesia. A qualitative case study design was employed, involving 18 informants: one principal, two vice principals, eight teachers, five students, and two parents. Data were analyzed through iterative qualitative coding and thematic development, following the data condensation, data display, and conclusion drawing and verification procedures proposed by Miles, Huberman, and Saldaña. NVivo 14 was used to facilitate data management and analysis. The trustworthiness of the findings was established through source and method triangulation, member checking, and peer debriefing. The findings revealed three major innovations: (1) the systematic integration of child-friendly values into the curriculum and school programs; (2) the implementation of participatory pedagogy through project-based, collaborative, and reflective learning; and (3) the adoption of character-oriented assessment using reflective journals, behavioral observations, and narrative feedback. The implementation was supported by government policies, strong school leadership, teacher commitment, and the active participation of parents and the wider community, while limited infrastructure, diverse student characteristics, and insufficient teacher competence remained significant challenges. Overall, the findings suggest that, within the context of the case examined, Child-Friendly School principles provide a contextually relevant framework for integrating humanistic values into vocational curriculum, pedagogy, and assessment.
Co-Authors Achmad Abdul Azis Amril, La Ode Asnani Julia Fitrianingsih Jumadi Jumadi Luh De Liska Ni Made Wulan Sari Sanjaya Rismayanti Amran Rozalina AMRAN Saparuddin Latu