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All Journal Jurnal Teknosains Kodepena (Kodepena Journal of Technoscience)
Lukman
Sekolah Tinggi Teknologi Migas
Computer Science & IT Energy Engineering Immunology & microbiology Other

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Teknik Pengendalian Mutu Dengan Menggunakan Metode Diagram Pareto Dalam mencapai Customer Satisfaction Rachmasari Pramita Wardhani; Lukman; Selvia Sarungu; Siti Norhidayah
JURNAL TEKNOSAINS KODEPENA Vol. 4 No. 2 (2024): Jurnal Teknosains Kodepena Volume 4 Nomor 2 Januari 2024
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/jtk.v4i2.58

Abstract

Graphic analysis tools and methods are very useful tools that can help quality managers shed light on developing problems and one that has an important role in control engineering methods is the Pareto Diagram, a simple chart that can provide actionable insight into how prioritize quality management resources that are maintained or improved. In the world of service-based work, this Pareto diagram is used to determine the level of importance that must be prioritized for improvements. The object of writing this scientific work is to examine how customer service from a company operating in the service sector achieves customer satisfaction. It is not easy for companies in the service sector to achieve customer satisfaction. There are various complaints that must be accommodated and considered in order to provide solutions so that the maximum level of customer trust is achieved. Keywords: Pareto, Quality, Satisfaction, Service, Control
Implementasi Pembelajaran Proyek Kewirausahaan Mahasiswa Dengan Usaha Kuliner Pisang Goreng Krispy Ahken Kelvin Sampe Angin; Sepryanto Fernandus D; Leris Pasuang; Ariel Syahputra Tandi Pasang; Arthur C Bida; Rachmasari Pramita Wardhani; Lukman
JURNAL TEKNOSAINS KODEPENA Vol. 6 No. 2 (2026): Jurnal Teknosains Kodepena Volume 6 Nomor 2 Januari 2026
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/jtk.v6i2.104

Abstract

The purpose of the applied practicum is to foster independence and train students' skills in designing and running a business, as well as understanding business analysis. The activity begins with students creating a business plan project and implementing it. One of the business ideas being pursued is the culinary industry, with the aim of highlighting the potential of local products that are readily available, affordable, and popular with the community. The research method used is a mixed-methods approach with an applied approach, with the implementation of the business practice activities. The applied project learning from the entrepreneurship course practical activities is expected to foster independence and an entrepreneurial spirit, as well as train students in designing and running a business. This education is beneficial. This entrepreneurship project activity serves as an educational platform for students, motivating them to apply concepts from business management, production processes, and product innovation in real life. Keywords: Implementation, Project Learning, Entrepreneurship, Culinary
Analisis Kebutuhan dan Strategi Penggunaan Teknologi Tepat Guna Untuk Pengembangan Usaha Kuliner (Studi Kasus: UMKM Sego Ceker TKMP) Rafeyfa Asyla Arianti; Rachmasari Pramita Wardhani; Lukman; Septina Rana Aqillah; Rezky Gunawan; Rifvo Putra Herlambang
JURNAL TEKNOSAINS KODEPENA Vol. 7 No. 1 (2026): Jurnal Teknosains Kodepena Volume 7 Nomor 1 Agustus 2026
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/jtk.v7i1.125

Abstract

The existence of technology in its implementation to run a business needs to be a priority, in terms of running its business. Often there are obstacles or deficiencies that need to be addressed, MSME Sego Ceker TKMP is a business in the culinary field located in a fairly strategic position, in the city of Balikpapan. This culinary is quite popular with the community, especially students becauseof its affordable prices and diverse menus. Therefore, for business development,it is necessary to identify the use of technology and analyze technological needs that support the increase in the effectiveness and efficiency of the Sego Ceker TKMP business operations. The method used is a qualitative approach, namely interview techniques and analyzed based on location aspects, market and marketing aspects, operational technical aspects and strategic analysis with the SWOT method. It is hoped that this research can be a reference for decisionmaking in determining policies for the development of the MSME Sego Ceker TKMP business.
Co-Authors Ahken Kelvin Sampe Angin Ariel Syahputra Tandi Pasang Arthur C Bida Leris Pasuang Rachmasari Pramita Wardhani Rafeyfa Asyla Arianti Rezky Gunawan Rifvo Putra Herlambang Selvia Sarungu Sepryanto Fernandus D Septina Rana Aqillah Siti Norhidayah