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All Journal IIJSE Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Retno Endah Supeni
Universitas Muhammadiyah Jember, Jember, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Reward, Punishment, and Organizational Commitment on Employee Performance with Job Satisfaction as an Intervening Variable in the Jember Regency Government Fransiska Grassela Sucipto; Retno Endah Supeni; Abadi Sanosra
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.10364

Abstract

Employee performance is a crucial element in achieving the effectiveness of public sector organizations. Efforts to improve performance depend not only on individual capabilities, but also on human resource management systems that are able to encourage motivation, job satisfaction, and work commitment. This study aimed to analyze the effect of reward, punishment, and organizational commitment on employee performance, with job satisfaction as an intervening variable in the Government of Jember Regency. This study was important considering the need for employee management strategies oriented toward improving performance and the quality of public services. This study employed a quantitative approach with an explanatory research design. Data were obtained from 300 Civil Servants within the Government of Jember Regency selected using proportional random sampling. Data were collected through structured questionnaires and analyzed using Partial Least Square Structural Equation Modeling (PLS-SEM) with WarpPLS 8.0 software to examine both direct and indirect relationships among variables. The results showed that reward, punishment, and organizational commitment had a positive and significant effect on job satisfaction. Reward had a positive but insignificant effect on employee performance. Punishment, organizational commitment, and job satisfaction had a positive and significant effect on employee performance. Job satisfaction was proven to mediate the effect of reward, punishment, and organizational commitment on employee performance. These findings indicate that reward policies do not always have a direct impact on performance improvement, but become more effective when they are able to enhance employee job satisfaction. This study provides theoretical contributions by strengthening the role of job satisfaction as a mediating mechanism, as well as practical contributions for local governments in designing a fairer, adaptive, and results-oriented performance management system.
The Role of Service Quality and Brand Image on Word of Mouth Through Patient Trust in Ozone Therapy Services at RS Utama Husada Agung Ivan Firdaus; Toni Herlambang; Retno Endah Supeni
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

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Abstract

This study aims to analyze the effect of Service Quality and Brand Image on Word of Mouth through Patient Trust as an intervening variable in ozone therapy services at RS Utama Husada. This quantitative explanatory study involved 200 patients as respondents, with data collected through questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with WarpPLS. The results showed that Service Quality and Brand Image positively and significantly influence Patient Trust and Word of Mouth. Patient Trust also has a significant effect on Word of Mouth and mediates the relationship between Service Quality, Brand Image, and Word of Mouth. These findings highlight that improving service quality, strengthening brand image, and maintaining patient trust are essential strategies to encourage positive patient recommendations for ozone therapy services.
The Role of Service Quality and Brand Image on Word of Mouth Through Patient Trust in Ozone Therapy Services at RS Utama Husada Agung Ivan Firdaus; Toni Herlambang; Retno Endah Supeni
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the effect of Service Quality and Brand Image on Word of Mouth through Patient Trust as an intervening variable in ozone therapy services at RS Utama Husada. This quantitative explanatory study involved 200 patients as respondents, with data collected through questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with WarpPLS. The results showed that Service Quality and Brand Image positively and significantly influence Patient Trust and Word of Mouth. Patient Trust also has a significant effect on Word of Mouth and mediates the relationship between Service Quality, Brand Image, and Word of Mouth. These findings highlight that improving service quality, strengthening brand image, and maintaining patient trust are essential strategies to encourage positive patient recommendations for ozone therapy services.
Co-Authors Abadi Sanosra Agung Ivan Firdaus Fransiska Grassela Sucipto Toni Herlambang