Garuda - Garba Rujukan Digital

IMPLEMENTASI METODE FIRST COME FIRST SERVED PADA SISTEM HELPDESK TICKETING BERBASIS WEB GUNA MENGOPTIMALKAN RESPONSE TIME LAYANAN IT SUPPORT Evan Eka Laksana; Aang Alim Murtopo; Syefudin Syefudin
JURNAL ILMIAH RESEARCH STUDENT Vol. 3 No. 2 (2026): September
Publisher : KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jirs.v3i2.12229

Aktivitas operasional perusahaan sangat bergantung pada kualitas layanan teknologi informasi. Namun, proses pelaporan gangguan yang masih menggunakan berbagai media menyebabkan dokumentasi tidak terstandar, sulitnya pemantauan status penanganan, serta meningkatnya risiko laporan terlewat. Penelitian ini bertujuan merancang dan membangun aplikasi Helpdesk Ticketing System berbasis web untuk meningkatkan efektivitas pelaporan dan penanganan gangguan melalui penerapan metode First Come First Served (FCFS). Metode penelitian yang digunakan adalah rekayasa perangkat lunak dengan model Waterfall, sedangkan pengumpulan data dilakukan melalui studi literatur, wawancara, dan dokumentasi. Sistem dirancang menggunakan Unified Modeling Language (UML), diimplementasikan dengan framework Laravel dan Database MySQL, serta diuji menggunakan metode Black Box Testing. Hasil penelitian menunjukkan bahwa sistem berhasil diimplementasikan dengan fitur pembuatan tiket, manajemen antrean berdasarkan metode FCFS, notifikasi email, FAQ, serta komunikasi antara Admin dan User melalui fitur chat. Penerapan metode FCFS mampu mengurutkan proses penanganan tiket secara sistematis sehin gga memudahkan pemantauan status dan meningkatkan efisiensi penanganan laporan. Dengan demikian, sistem yang dikembangkan dapat membantu meningkatkan efektivitas layanan IT Support dalam mengelola laporan gangguan, meskipun masih diperlukan pengembangan lebih lanjut untuk mendukung kebutuhan yang lebih kompleks

PENGEMBANGAN SISTEM INFORMASI GEOSPASIAL BERBASIS WEB UNTUK MENDUKUNG PEMUTAKHIRAN DATA PENDUDUK Adam; Mohammad Humam; Aang Alim Murtopo
JUSIM (Jurnal Sistem Informasi Musirawas) Vol. 11 No. 2 (2026): JUSIM : Jurnal Sistem Informasi Musi Rawas Juni
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/jusim.v11i2.3125

Tujuan penelitian ini adalah mengembangkan Sistem Informasi Geospasial (SIG) berbasis web untuk mendukung pemutakhiran data penduduk melalui integrasi data spasial dan data atribut secara terpusat. Permasalahan yang dihadapi meliputi proses pencatatan data penduduk yang masih dilakukan secara manual, ketidaksesuaian data antarwilayah RT, serta belum tersedianya visualisasi data berbasis lokasi untuk mendukung proses validasi data penduduk. Integrasi data spasial dilakukan melalui pemetaan koordinat rumah penduduk yang dihubungkan dengan data atribut penduduk menggunakan perancangan basis data berbasis latitude dan longitude. Hasil pengujian menggunakan Black Box Testing menunjukkan bahwa semua fitur sistem beroperasi dengan Baik sesuai kebutuhan pengguna dengan tingkat keberhasilan ≥ 90%, serta hasil User Acceptance Test (UAT) menunjukkan bahwa tingkat penerimaan sistem sebesar 92%, sehingga sistem dinilai mampu mendukung proses pemutakhiran data penduduk dengan efiktif dan mudah digunakan bagi pengguna. Sistem mampu mengelola 8.253 data penduduk dari 2.452 kepala keluarga serta menampilkan 1.971 titik koordinat rumah yang tersebar di 31 RT. Selain itu, sistem memiliki waktu respons rata-rata 10 detik dalam menampilkan 250 titik koordinat pada peta. Implementasi sistem terbukti mampu meningkatkan akurasi data, mempercepat proses pemutakhiran data penduduk, serta mendukung validasi data berbasis lokasi secara lebih efektif. Penelitian ini berkontribusi dalam menyediakan model pengelolaan data kependudukan desa berbasis geospasial yang mendukung sinkronisasi dan validasi data secara terintegrasi.

Pengembangan Sistem Manajemen Inventaris Aset Berbasis Qr Code dengan Pendekatan Agile Development pada Diskominfo Kabupaten Tegal Achmad Fatich Muzaqi; Aang Alim Murtopo; Zaenul Arif
Jurnal Penelitian Teknologi Informasi dan Sains Vol. 4 No. 1 (2026): : JURNAL PENELITIAN TEKNOLOGI INFORMASI DAN SAINS (JPTIS)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jptis.v4i1.4366

Asset inventory management is vital for enhancing the operational efficiency of an organization. At the Communication and Informatics Office of Tegal Regency, the process for managing asset inventory is still performed manually, leading to various issues including challenges in asset documentation, data retrieval, management of borrowing, reporting damage, and overseeing the condition of assets. This research intends to create a web-based asset inventory management solution that leverages Quick Response (QR) Code technology to boost the effectiveness, efficiency, and precision of inventory management. The methodology employed for the system's development was Agile Development, which includes stages such as planning, analyzing requirements, designing the system, developing, testing, and conducting iterative evaluations. Data gathering was conducted through observation, interviews, and reviewing existing literature. The completed system offers several key features, such as inventory management, the ability to generate and scan QR Codes, processes for borrowing and returning assets, damage reporting, a monitoring dashboard, and management of user access based on roles. The findings reveal that the implemented system enhances asset identification through QR Codes, delivers real-time inventory data, and enables more efficient monitoring of assets. According to Black Box Testing results, all functionalities of the system performed in alignment with the identified functional requirements. Consequently, the web-based asset inventory management system utilizing QR Code technology can act as a useful solution to enhance the asset inventory management quality at the Communication and Informatics Office of Tegal Regency.

Pengembangan Sistem Check-in Tamu Digital Berbasis Web untuk Monitoring Kunjungan pada Dinas Kominfo Kabupaten Tegal Rizqy Mulya Saputra; Slamet Wiyono; Aang Alim Murtopo; Syefudin Syefudin
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4493

Manual guest books in public offices often create incomplete visitor records, slow visit-history retrieval, weak host approval control, limited real-time visibility of active visitors, and difficulty in producing accountable reports. This study develops a web-based digital guest check-in system for monitoring visits at the Communication and Informatics Office of Tegal Regency. The research applies the waterfall model covering requirement analysis, system design, implementation, testing, and maintenance planning. The system includes guest self check-in, WhatsApp number validation, ID-card OCR assistance, host selection, host approval, visit status monitoring, in-app notification, Role-based Access Control, audit log, report export, and emergency attendance. The implementation uses Next.js 15, React, TypeScript, and Tailwind CSS on the frontend, NestJS on the backend, Socket.IO for realtime communication, and a relational data design prepared for PostgreSQL and Prisma ORM. Functional testing showed that login, guest check-in, form validation, OCR correction, approval, visit search, check-out, overstay marking, notification, reporting, user management, host management, endpoint handlers, and emergency attendance worked according to expected outputs. The developed system improves operational traceability, reduces dependence on paper records, strengthens role-based control, and provides faster visit information for front office, host, security, administrator, and leadership roles.

Optimalisasi Tata Kelola Administrasi Surat-Menyurat melalui Pengembangan Sistem E-Arsip di Kecamatan Tarub Isnaen Soleh Ibrohim; Aang Alim Murtopo; R. Bangkit Indarmawan; Syefudin Syefudin
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4494

The rapid development of information technology has encouraged government institutions to adopt digital transformation to improve administrative efficiency and service quality. The Tarub District Office manages incoming and outgoing correspondence, which previously relied on manual recording and physical archives, making document retrieval and archive management inefficient. This study aimed to develop a web-based e-archiving information system to improve the management of correspondence archives. The system was developed using the Software Development Life Cycle (SDLC) Waterfall model, including requirements analysis, system design, implementation, and testing. The application was built using PHP with the CodeIgniter framework, MySQL as the database, and Bootstrap for the user interface. The resulting system provides features for managing user data, employee data, archive codes, external agencies, incoming and outgoing correspondence, activity agendas, dispositions, and report generation. Functional testing covered form validation, document retrieval, file uploading, user access rights, and report generation, with all features operating successfully according to system requirements. The implementation of the e-archiving system improves the efficiency, accuracy, and organization of correspondence management at the Tarub District Office, thereby supporting higher-quality public administration services.

Smart Web-Based Kos Management dengan Automated Reminder menggunakan Metode Waterfall Fahmil Ulum; Aang Alim Murtopo; Syefudin Syefudin
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4639

The rapid development of digital technology has encouraged various activities that were previously carried out manually to shift toward digital-based systems, including boarding house management. However, in practice, many boarding house owners still manage tenant records, payment transactions, and room management manually, which often leads to problems such as unorganized data, recording errors, and payment delays that are difficult to monitor. This condition results in low operational efficiency and limited access to information for boarding house owners. This study aims to design and develop a web-based boarding house management information system that can facilitate more structured, accurate, and efficient data management. The developed system is equipped with features for managing tenant data, room data, payment transaction records, payment status monitoring, and automatic reminder notifications through the WhatsApp Gateway to address payment delays. The research method used is software engineering with the Waterfall development model, which consists of the stages of analysis, design, implementation, and testing. Data collection techniques were conducted through observation, interviews, and literature studies. The results of testing using the black-box testing method showed that all system features, including payment management, tenant data management, and WhatsApp Gateway notifications, functioned according to their intended purposes. The black-box testing results indicated that 95% of the features functioned according to the specified requirements.

Pengembangan Web-Based RT/RW Net Service Information System menggunakan Laravel Framework dengan Digital Payment dan WhatsApp Notification Salman Miftahur Rizki; Slamet Wiyono; Aang Alim Murtopo
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4671

Information technology development drives the need for a more effective and integrated service management system, particularly for community-based internet services such as RT/RW Net. This research aims to develop a web-based RT/RW Net service information system capable of managing customer data, bill payments, disruption reports, and automatic notifications. The development method employed is the System Development Life Cycle (SDLC) with the Waterfall model, covering the planning, analysis, design, implementation, and testing stages. The system was built using Laravel 13 and SQLite, and is equipped with digital payment, customer management, disruption reporting, WhatsApp notification, and invoice printing features. System testing was conducted using the Black Box Testing method on all main features. The testing results show that all system functions operate according to the specified requirements with a success rate of 100%. The developed system is able to improve the efficiency of customer data management, simplify the payment process, accelerate information delivery to customers, and assist administrators in monitoring services more effectively. This research is expected to become a solution supporting the digitalization of RT/RW Net service management and a reference for developing similar information systems in the future.

Design of a Software-as-a-Service (SaaS)-Based Umrah Travel System for Teman Gravel Tour & Travel Nadiya Auliya Nisa; Aang Alim Murtopo; Syefudin
Jurnal Teknologi Informatika dan Komputer Vol. 12 No. 2 (2026): Jurnal Teknologi Informatika dan Komputer
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jtik.v12i2.3658

Teman Gravel Tour & Travel continues to face challenges in managing pilgrim registration, required documents, payments, and the dissemination of departure schedule information due to the lack of an integrated information system. This study aims to design a Software as a Service (SaaS)-based Umrah Travel Information System to support the digitalization of pilgrim registration and departure schedule management. The research employed the Research and Development (R&D) method with the Waterfall development model, consisting of requirements analysis, system design, development, testing, and implementation stages. The system was developed using the Laravel framework and MySQL database and integrated with the Midtrans Payment Gateway service while implementing Role Based Access Control (RBAC) for user access management. System testing was conducted using the Black Box Testing method. The results indicate that the system successfully integrates account registration, pilgrim registration, document management, online payments, departure schedule management, and operational reporting within a web-based platform accessible to Administrators, Pilgrims, and Management. All tested features functioned in accordance with the specified functional requirements, indicating that the system is feasible for implementation. This study contributes to the development of a Software as a Service (SaaS)-based Umrah travel information system that improves data management effectiveness and integrated service quality. For Gravel Tour & Travel, it is recommended to use the system consistently by performing regular maintenance and data updates, providing user training, and developing notification and monitoring features to enhance the quality of service provided to pilgrims.

RANCANG BANGUN SISTEM PEMBELAJARAN SIBI BERBASIS PROGRESSIVE WEB APP (PWA) DENGAN FINITE STATE MACHINE UNTUK ADAPTIVE LEARNING PATH Rizka Yuniarti; Aang Alim Murtopo; Zaenul Arif
JOURNAL SAINS STUDENT RESEARCH Vol. 4 No. 5 (2026): Oktober: Jurnal Sains Student Research
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jssr.v4i5.12500

Pembelajaran Sistem Isyarat Bahasa Indonesia (SIBI) masih menghadapi kendala berupa keterbatasan media pembelajaran, kurangnya fleksibilitas akses, dan belum adanya sistem yang mampu menyesuaikan alur belajar sesuai kemampuan pengguna. Penelitian ini bertujuan merancang dan membangun sistem pembelajaran SIBI berbasis Progressive Web App (PWA) dengan menerapkan Finite State Machine (FSM) untuk membentuk Adaptive Learning Path. Metode pengembangan yang digunakan adalah Waterfall dengan tahapan perencanaan, analisis, perancangan, implementasi, dan pengujian, sedangkan pengumpulan data dilakukan melalui observasi, wawancara, dan studi pustaka. Sistem dikembangkan menggunakan PHP dan MySQL serta menerapkan FSM untuk mengatur perpindahan materi berdasarkan hasil kuis, di mana pengguna harus memperoleh nilai minimal 70 untuk melanjutkan ke materi berikutnya. Hasil pengujian menggunakan metode Black Box Testing menunjukkan bahwa seluruh fitur sistem berjalan sesuai dengan kebutuhan fungsional, sehingga sistem mampu menyediakan media pembelajaran SIBI yang lebih fleksibel, interaktif, mudah diakses, dan mendukung proses pembelajaran yang adaptif sesuai kemampuan pengguna.

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