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All Journal INTECOMS: Journal of Information Technology and Computer Science SENTRI: Jurnal Riset Ilmiah Jurnal Penelitian Sistem Informasi Jurnal Ilmiah Research Student
Syefudin Syefudin
Universitas Harkat Negeri
Religion Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology

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IMPLEMENTASI METODE FIRST COME FIRST SERVED PADA SISTEM HELPDESK TICKETING BERBASIS WEB GUNA MENGOPTIMALKAN RESPONSE TIME LAYANAN IT SUPPORT Evan Eka Laksana; Aang Alim Murtopo; Syefudin Syefudin
JURNAL ILMIAH RESEARCH STUDENT Vol. 3 No. 2 (2026): September
Publisher : KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jirs.v3i2.12229

Abstract

Aktivitas operasional perusahaan sangat bergantung pada kualitas layanan teknologi informasi. Namun, proses pelaporan gangguan yang masih menggunakan berbagai media menyebabkan dokumentasi tidak terstandar, sulitnya pemantauan status penanganan, serta meningkatnya risiko laporan terlewat. Penelitian ini bertujuan merancang dan membangun aplikasi Helpdesk Ticketing System berbasis web untuk meningkatkan efektivitas pelaporan dan penanganan gangguan melalui penerapan metode First Come First Served (FCFS). Metode penelitian yang digunakan adalah rekayasa perangkat lunak dengan model Waterfall, sedangkan pengumpulan data dilakukan melalui studi literatur, wawancara, dan dokumentasi. Sistem dirancang menggunakan Unified Modeling Language (UML), diimplementasikan dengan framework Laravel dan Database MySQL, serta diuji menggunakan metode Black Box Testing. Hasil penelitian menunjukkan bahwa sistem berhasil diimplementasikan dengan fitur pembuatan tiket, manajemen antrean berdasarkan metode FCFS, notifikasi email, FAQ, serta komunikasi antara Admin dan User melalui fitur chat. Penerapan metode FCFS mampu mengurutkan proses penanganan tiket secara sistematis sehin gga memudahkan pemantauan status dan meningkatkan efisiensi penanganan laporan. Dengan demikian, sistem yang dikembangkan dapat membantu meningkatkan efektivitas layanan IT Support dalam mengelola laporan gangguan, meskipun masih diperlukan pengembangan lebih lanjut untuk mendukung kebutuhan yang lebih kompleks
PENGEMBANGAN SISTEM INFORMASI MANAJEMEN KETERANGAN RENCANA KOTA (KRK) BERBASIS WEB MENGGUNAKAN METODE WATERFALL PADA DPUPR KOTA TEGAL Arrijal Tanzil Maulana; Slamet Wiyono; Syefudin Syefudin
INTECOMS: Journal of Information Technology and Computer Science Vol. 9 No. 3 (2026): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/564r5c03

Abstract

Pelayanan Keterangan Rencana Kota (KRK) di Dinas Pekerjaan Umum dan Penataan Ruang (DPUPR) Kota Tegal masih menghadapi berbagai kendala akibat proses administrasi yang bersifat semi-manual, seperti lamanya pencarian arsip, tingginya risiko kesalahan input data, serta belum terintegrasinya pengelolaan dokumen. Kondisi tersebut berdampak pada menurunnya efisiensi pelayanan dan pengelolaan administrasi. Penelitian ini bertujuan mengembangkan Sistem Informasi Manajemen Keterangan Rencana Kota (KRK) berbasis web untuk mendukung proses pengelolaan data, pengarsipan dokumen, pencarian arsip, serta pembuatan dokumen KRK secara terintegrasi. Pengembangan sistem dilakukan menggunakan metode Waterfall yang meliputi tahapan analisis kebutuhan, perancangan sistem, implementasi, dan pengujian. Sistem dibangun menggunakan teknologi berbasis web dengan basis data relasional MySQL serta menerapkan pemodelan Unified Modeling Language (UML) pada tahap perancangan. Fitur utama yang dihasilkan meliputi manajemen data pemohon, pengelolaan dokumen KRK, pencarian arsip berbasis indeks digital, penyimpanan dokumen terstruktur, pembangkitan dokumen KRK secara otomatis (automated document generation), serta dukungan penggunaan citra tanda tangan digital untuk kebutuhan administrasi internal. Pengujian dilakukan menggunakan metode Black Box Testing dan menunjukkan bahwa seluruh fungsi utama sistem berjalan sesuai dengan kebutuhan fungsional yang telah ditetapkan. Hasil penelitian menunjukkan bahwa sistem mampu meningkatkan efisiensi pengelolaan administrasi KRK, mempercepat proses pencarian dokumen, mengurangi duplikasi data, serta mendukung pengelolaan dokumen secara lebih terstruktur pada lingkungan DPUPR Kota Tegal.
Pengembangan Sistem Check-in Tamu Digital Berbasis Web untuk Monitoring Kunjungan pada Dinas Kominfo Kabupaten Tegal Rizqy Mulya Saputra; Slamet Wiyono; Aang Alim Murtopo; Syefudin Syefudin
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4493

Abstract

Manual guest books in public offices often create incomplete visitor records, slow visit-history retrieval, weak host approval control, limited real-time visibility of active visitors, and difficulty in producing accountable reports. This study develops a web-based digital guest check-in system for monitoring visits at the Communication and Informatics Office of Tegal Regency. The research applies the waterfall model covering requirement analysis, system design, implementation, testing, and maintenance planning. The system includes guest self check-in, WhatsApp number validation, ID-card OCR assistance, host selection, host approval, visit status monitoring, in-app notification, Role-based Access Control, audit log, report export, and emergency attendance. The implementation uses Next.js 15, React, TypeScript, and Tailwind CSS on the frontend, NestJS on the backend, Socket.IO for realtime communication, and a relational data design prepared for PostgreSQL and Prisma ORM. Functional testing showed that login, guest check-in, form validation, OCR correction, approval, visit search, check-out, overstay marking, notification, reporting, user management, host management, endpoint handlers, and emergency attendance worked according to expected outputs. The developed system improves operational traceability, reduces dependence on paper records, strengthens role-based control, and provides faster visit information for front office, host, security, administrator, and leadership roles.
Optimalisasi Tata Kelola Administrasi Surat-Menyurat melalui Pengembangan Sistem E-Arsip di Kecamatan Tarub Isnaen Soleh Ibrohim; Aang Alim Murtopo; R. Bangkit Indarmawan; Syefudin Syefudin
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4494

Abstract

The rapid development of information technology has encouraged government institutions to adopt digital transformation to improve administrative efficiency and service quality. The Tarub District Office manages incoming and outgoing correspondence, which previously relied on manual recording and physical archives, making document retrieval and archive management inefficient. This study aimed to develop a web-based e-archiving information system to improve the management of correspondence archives. The system was developed using the Software Development Life Cycle (SDLC) Waterfall model, including requirements analysis, system design, implementation, and testing. The application was built using PHP with the CodeIgniter framework, MySQL as the database, and Bootstrap for the user interface. The resulting system provides features for managing user data, employee data, archive codes, external agencies, incoming and outgoing correspondence, activity agendas, dispositions, and report generation. Functional testing covered form validation, document retrieval, file uploading, user access rights, and report generation, with all features operating successfully according to system requirements. The implementation of the e-archiving system improves the efficiency, accuracy, and organization of correspondence management at the Tarub District Office, thereby supporting higher-quality public administration services.
Smart Web-Based Kos Management dengan Automated Reminder menggunakan Metode Waterfall Fahmil Ulum; Aang Alim Murtopo; Syefudin Syefudin
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4639

Abstract

The rapid development of digital technology has encouraged various activities that were previously carried out manually to shift toward digital-based systems, including boarding house management. However, in practice, many boarding house owners still manage tenant records, payment transactions, and room management manually, which often leads to problems such as unorganized data, recording errors, and payment delays that are difficult to monitor. This condition results in low operational efficiency and limited access to information for boarding house owners. This study aims to design and develop a web-based boarding house management information system that can facilitate more structured, accurate, and efficient data management. The developed system is equipped with features for managing tenant data, room data, payment transaction records, payment status monitoring, and automatic reminder notifications through the WhatsApp Gateway to address payment delays. The research method used is software engineering with the Waterfall development model, which consists of the stages of analysis, design, implementation, and testing. Data collection techniques were conducted through observation, interviews, and literature studies. The results of testing using the black-box testing method showed that all system features, including payment management, tenant data management, and WhatsApp Gateway notifications, functioned according to their intended purposes. The black-box testing results indicated that 95% of the features functioned according to the specified requirements.
Perancangan Sistem Informasi Pendaftaran Peserta Didik Baru berbasis Web dengan Penilaian Rapor pada SMP Bustanul Ulum Nu Jatirokeh Yayang Izzatul Haq; Slamet Wiyono; Syefudin Syefudin
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 8 (2026): SENTRI : Jurnal Riset Ilmiah, Agustus 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i8.7032

Abstract

The New Student Admission (PPDB) process is one of the administrative activities conducted at the beginning of each academic year. At SMP Bustanul Ulum NU Jatirokeh, the PPDB process is still carried out manually, resulting in inefficient applicant data management, longer data retrieval times, and manual selection based on students' report card scores. This study aims to design and develop a web-based New Student Admission Information System with report card assessment to support the registration process, student data management, data verification, and ranking process more effectively and efficiently. The system was developed using the Waterfall software development methodology, which consists of requirements analysis, system design, implementation, testing, and maintenance. The application was built using the Laravel framework with a MySQL database, while system testing was conducted using the Black Box Testing method. The results indicate that the system is capable of facilitating user registration, student data entry, document uploads, data verification, and the ranking process based on report card scores as the primary assessment criterion, with achievement scores serving as additional points. Based on the testing results, all system functions operated according to user requirements, indicating that the system can support the implementation of the PPDB process at SMP Bustanul Ulum NU Jatirokeh in a more effective, efficient, and well-organized manner.
Co-Authors Aang Alim Murtopo Arrijal Tanzil Maulana Evan Eka Laksana Fahmil Ulum Isnaen Soleh Ibrohim R. Bangkit Indarmawan Rizqy Mulya Saputra Slamet Wiyono Yayang Izzatul Haq