Idris Sandiya
School of Strategic and Global Studies, Universitas Indonesia, Indonesia

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Police, Institutional Communication, and Social Media Pressure: A Socio-Legal Study of Institutional Responses to Viral Cases in the Digital Age Idris Sandiya; Solikhah Yuliatiningtyas; A. Hanief Saha Ghafur
Journal of Indonesian Legal Studies Vol. 11 No. 1 (2026): Contemporary Legal Responses to Technological, Economic, and Social Change
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jils.v11i1.34474

Abstract

This study investigates how the Indonesian National Police (Polri) constructs its institutional communication in response to social media pressure during viral legal controversies, and how such responses affect police legitimacy in the digital age. Anchored in a socio-legal framework and employing Fairclough’s Critical Discourse Analysis, the research focuses on a high-profile criminal case that triggered national outrage and sustained digital activism, without explicitly naming the case to preserve analytical generality. The analysis examines the use of formal diction, labeling strategies, language modality, and delegitimization of public criticism within Polri’s official communications. Data sources include press statements, social media content by the Police Public Relations Division, official remarks quoted in mainstream media, and related institutional documents. Findings reveal that viral public discourse exerts significant influence on institutional actions—such as forming special investigative teams and dismissing senior officials—highlighting the role of digital pressure in prompting accountability. However, the study also uncovers the temporary and reactive nature of these responses, particularly when public attention fades. By connecting institutional communication strategies with public expectations in digital spaces, this study argues that the legitimacy of law enforcement is increasingly shaped by the ability to engage transparently and consistently with the public—not merely by legal authority. Viral cases thus function as informal mechanisms of oversight. This research contributes to socio-legal scholarship by integrating insights from democratic policing, digital activism, and public accountability, offering a conceptual lens to understand the dynamic interplay between state institutions and digital society in contemporary Indonesia.
Transforming Democratic Policing in the Digital Era for Law Enforcement Accountability in Indonesia Idris Sandiya; A. Hanief Saha Ghafur; Solikhah Yuliatiningtyas
Journal of Law and Legal Reform Vol. 6 No. 4 (2025): October, 2025
Publisher : Faculty of Law, Universitas Negeri Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jllr.v6i4.30554

Abstract

The phenomenon of “No Viral No Justice” illustrates how legal justice is increasingly shaped by social media exposure, where only viral cases tend to receive serious attention from law enforcement agencies. This article analyzes the relationship between social media virality and the concept of Democratic Policing (DP), introducing a new conceptual framework termed Digital Democratic Policing (DDP). Through a literature review of 18 scientific journal articles, this study integrates five primary theories: (1) Social Movement Theory, (2) Public Sentiment Analysis, (3) Media Exposure Theory, (4) A Theory of Justice, and (5) Democratic Policing. The findings indicate that digitalization has enhanced DP practices by making them more transparent, participatory, and open to public scrutiny. However, digitalization also creates challenges, including trial by social media and the spread of disinformation. Within this context, the DDP framework is positioned not only as a response to the digital era but also as a medium for legal reform, emphasizing technology-based transparency, public participation in digital spaces, and accountable police governance. By embedding DDP into broader law enforcement reforms, policing can move beyond reactive measures toward a proactive system that restores legal certainty and strengthens democratic legitimacy. This study expands the scope of DP research into the digital domain and recommends adaptive policing policies grounded in justice, democracy, and reform-oriented practices. Generally, the DP approach shifts law enforcement from a coercive model to one that is collaborative and responsive, where legal legitimacy is primarily built upon public trust, forming the core of democratic security systems.