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PENGARUH PRODUCT QUALITY, INTEGRATED MARKETING COMUNICATION, BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN WIFI INDIHOME (SURVEY PADA PELANGGAN WIFI INDIHOME DI KECAMATAN NGALIYAN) Anisa Salsa Nabila Meita; Pitaloka Dharma Ayu; Eka Handriani
BISECER (Business Economic Entrepreneurship) Vol 9, No 1 (2026): Januari 2026
Publisher : Universitas Darul Ulum Islamic Centre Sudirman GUPPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61689/bisecer.v9i1.1220

Abstract

ABSTRACTIndiHome is a digital service provided by Telkom Indonesia, offering fast home internet access using fiber optic technology. Based on research on Indihome Wifi Customers in Ngaliyan District according to a researcher's survey, researchers found problems regarding suboptimal purchasing decisions due to product quality, integrated marketing communication, and brand image not being implemented properly. The research method used is a quantitative research method using a non-probability sampling method. The sample used in this study was 96 respondents. The sample was taken using a questionnaire distributed via Google Form. Data from this study were processed and analyzed using instrument tests, correlation tests, regression tests, coefficients of determination and hypothesis tests with the help of SPSS software version 2025. The results of the analysis show that the product quality variable (X1) influences the purchasing decision (Y) with a calculated t value (6.452) > t table (1.986) and a significance value of 0.000 < 0.05. The integrated marketing communication variable (X2) influences the purchasing decision (Y) with a calculated t value (4.048) > t table (1.986) and a significance value of 0.000 < 0.05. The brand image variable (X3) influences the purchasing decision (Y) with a calculated t value (5.164) > t table (1.986) and a significance value of 0.000 < 0.05. The results of the study simultaneously obtained a calculated F value of 112.230 > F table 2.70 and a significance value of0.000 less than 0.05 (0.000 < 0.05) meaning that the product quality variables (X1), integrated marketing communication (X2) and brand image (X3) simultaneouslyinfluence the purchasing decision variable (Y) of Indihome WiFi customers in Ngaliyan District. Keywords: Product Quality, Integrated Marketing Comunication, Brand Image, Purchase Decition.  ABSTRAKIndiHome merupakan layanan digital yang disediakan oleh Telkom Indonesia , menawarkan akses internet rumah cepat menggunakan teknologi fiber optik. Berdasarkan penelitian pada Pelanggan Wifi Indihome di Kecamatan Ngaliyan menurut survey peneliti, peneliti menemukan masalah mengenai keputusan pembelian yang belum optimal disebabkan karena produk quality, integrated marketing comunication, brand image belum diterapkan dengan baik. Metode penelitian yang digunakan adalah metode penelitian kuantitatif dengan menggunakan metode non probability sampling. Sampel yang digunakan dalam penelitian ini sebanyak 96 responden. sampel yang diambil dengan menggunakan kuesioner yang disebar melalui google form. Data dari penelitian ini diolah dan dianalisis menggunakan uji instrument, uji korelasi, uji regresi, koefisien determinasi dan uji hipotesis dengan bantuan dari software SPSS versi 2025. Hasil analisis menunjukkan bahwa variabel produk quality (X1) berpengaruh terhadap keputusan pembelian (Y) dengan perolehan nilai t hitung (6,452) > t tabel (1,986) dan nilai signifikansi 0,000 < 0,05. Variabel integrated marketing comunication (X2) berpengaruh terhadap keputusan pembelian (Y) dengan perolehan nilai t hitung (4,048) > t tabel (1,986) dan nilai signifikansi 0,000 < 0,05. Variabel brand image (X3) berpengaruh terhadap keputusan pembelian (Y) dengan perolehan nilai t hitung (5,164) > t tabel (1,986) dan nilai signifikansi 0,000 < 0,05. Hasil penelitian secara simultan diperoleh nilai F hitung 112,230 > F tabel 2,70 dan nilai signifikansi 0,000 kurang dari 0,05 (0,000< 0,05) artinya bahwa variabel produk quality (X1), integrated marketing comunication (X2) dan brand image (X3) secara simultan berpengaruh terhadap variabel keputusan pembelian (Y) pada pelanggan wifi indihome di kecamatan ngaliyan.Kata Kunci: Kualitas Produk, Komunikasi Pemasaran Terpadu, Citra Merek, Keputusan Pembelian
PENGARUH KUALITAS PRODUK, HARGA, DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN DI KEDAI IKAN BAKAR GO RAMEY BANYUMANIK KOTA SEMARANG Tumirah Tumirah; Eka Handriani; Muhammad Arif Rakhman
BISECER (Business Economic Entrepreneurship) Vol 9, No 1 (2026): Januari 2026
Publisher : Universitas Darul Ulum Islamic Centre Sudirman GUPPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61689/bisecer.v9i1.1222

Abstract

AbstrakMayoritas masyarakat perkotaan semakin selektif dalam menentukan tempat makan, termasuk dalam menilai kualitas produk, harga, dan citra merek. Kedai Ikan Bakar Go Ramey Banyumanik Kota Semarang merupakan pelaku usaha kuliner yang menghadapi tantangan fluktuasi jumlah pengunjung. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk, harga, dan citra merek terhadap keputusan pembelian.Penelitian ini menggunakan pendekatan kuantitatif asosiatif dengan metode survei. Sampel berjumlah 98 responden yang ditentukan dengan teknik purposive sampling. Analisis data dilakukan menggunakan metode PLS-SEM melalui aplikasi SmartPLS, yang mencakup uji outer model, inner model, dan pengujian hipotesis.Hasil penelitian menunjukkan bahwa: (1) kualitas produk tidak berpengaruh signifikan terhadap keputusan pembelian (original sample = 0,105; t-statistik = 0,742; p-value = 0,458 > 0,05), sehingga H01 diterima; (2) harga tidak berpengaruh signifikan terhadap keputusan pembelian (original sample = 0,010; t-statistik = 0,072; p-value = 0,943 > 0,05), sehingga H02 diterima; dan (3) citra merek berpengaruh positif dan signifikan terhadap keputusan pembelian (original sample = 0,533; t-statistik = 6,215; p-value = 0,000 < 0,05), sehingga Ha3 diterima.Kata kunci: Kualitas Produk, Harga, Citra Merek, Keputusan PembelianAbstractThe majority of urban communities are increasingly selective in determining where to eat, including in assessing product quality, price, and brand image. Go Ramey Grilled Fish Shop in Banyumanik, Semarang City, is a culinary business that faces the challenge of fluctuating visitor numbers. This study aims to determine the effect of product quality, price, and brand image on purchasing decisions.This study uses an associative quantitative approach with a survey method. The sample consisted of 98 respondents who were selected using a purposive sampling technique. Data analysis was carried out using the PLS-SEM method through the SmartPLS application, including outer model, inner model, and hypothesis testing.The results of the study showed that: (1) product quality does not have a significant effect on purchasing decisions (original sample = 0.105; t-statistic = 0.742; p-value = 0.458 > 0.05), so H01 is accepted; (2) price does not have a significant effect on purchasing decisions (original sample = 0.010; t-statistic = 0.072; p-value = 0.943 > 0.05), so H02 is accepted; and (3) brand image has a positive and significant effect on purchasing decisions (original sample = 0.533; t-statistic = 6.215; p-value = 0.000 < 0.05), so Ha3 is accepted.Keywords: Product Quality, Price, Brand Image, Purchasing Decisions