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All Journal Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka)
Mariam Setapa
Universiti Teknologi Mara
Economics, Econometrics & Finance

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Unpacking Employee Performance: The Mediating Role of Job Satisfaction in Leadership and Support Models Syifa-i Nurrohman; Dedi Muhammad Siddiq; Mariam Setapa; James Tembo
Jurnal Ilmiah Bisnis dan Ekonomi Asia Vol 20 No 2 (2026): Jurnal Ilmiah Bisnis dan Ekonomi Asia
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jibeka.v20i2.2429

Abstract

This study examines the effects of servant leadership and perceived organizational support on employee performance, with job satisfaction acting as a mediating variable. Grounded in Social Exchange Theory, the study explains how supportive leadership behaviors and organizational support foster positive employee reciprocity through enhanced work attitudes and performance. A quantitative approach was employed using survey data from 200 employees in the poultry industry within an emerging economy. Data was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that servant leadership and perceived organizational support significantly and positively influence job satisfaction. Job satisfaction, in turn, improves employee performance and mediates the relationship between independent variables and performance outcomes. These findings highlight the importance of relational mechanisms in strengthening employee performance within organizational settings in emerging economies.
Co-Authors Dedi Muhammad Siddiq James Tembo Syifa-i Nurrohman