Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka)
Vol 20 No 2 (2026): Jurnal Ilmiah Bisnis dan Ekonomi Asia

Unpacking Employee Performance: The Mediating Role of Job Satisfaction in Leadership and Support Models

Syifa-i Nurrohman (Universitas Swadaya Gunung Jati Indonesia)
Dedi Muhammad Siddiq (Universitas Swadaya Gunung Jati Indonesia)
Mariam Setapa (Universiti Teknologi Mara)
James Tembo (Macquarie Business School)



Article Info

Publish Date
01 Jul 2026

Abstract

This study examines the effects of servant leadership and perceived organizational support on employee performance, with job satisfaction acting as a mediating variable. Grounded in Social Exchange Theory, the study explains how supportive leadership behaviors and organizational support foster positive employee reciprocity through enhanced work attitudes and performance. A quantitative approach was employed using survey data from 200 employees in the poultry industry within an emerging economy. Data was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that servant leadership and perceived organizational support significantly and positively influence job satisfaction. Job satisfaction, in turn, improves employee performance and mediates the relationship between independent variables and performance outcomes. These findings highlight the importance of relational mechanisms in strengthening employee performance within organizational settings in emerging economies.

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Journal Info

Abbrev

jibeka

Publisher

Subject

Economics, Econometrics & Finance

Description

The focus and scope of The Jurnal Ilmiah Bisnis dan Ekonomi Asia are to provide Academic and Scientific writings in the field of Economics, Business, Entrepreneurship, Management, and ...