Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JURNAL MANAJEMEN MOTIVASI
Dewi Hendrayanti
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
POLIKLINIK GIGI UNTUK LAYANAN, PROMOSI DAN LOKASI TERHADAP KEPUASAN DAN LOYALITAS PASIEN Dewi Hendrayanti; Rachmat, Basuki
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9058

Abstract

This study analyzes the influence of service quality, location, and promotion on patient satisfaction and loyalty at the East Perak Community Health Center in Surabaya. The study aims to determine the relationship between variables and the dominant factors influencing patient loyalty. The method used was a causal quantitative approach with a sample of 200 patients, data collection through a Likert-scale questionnaire, and analysis using SEM-PLS. The results showed that service quality, location, and promotion had a significant positive effect on patient satisfaction, while satisfaction had a positive effect on loyalty. Service quality was the most dominant factor. These findings support the development of strategies for continuously improving the quality of public health services for community health center management and increasing community satisfaction.
Co-Authors Basuki Rachmat