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Journal : Publicness: Journal of Public Administration Studies

Analisis Penatausahaan Aset Daerah pada Badan Pengelolaan Keuangan dan Aset Daerah Kabupaten Rokan Hilir Astuti, Resti; Museliza, Virna
PUBLICNESS: Journal of Public Administration Studies Vol. 3 No. 2 (2024): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v3i2.185

Abstract

This research aims to determine the process of Regional Asset Administration at the Rokan Hilir Regency BPKAD office and the obstacles faced in Regional Asset Administration at the Rokan Hilir Regency BPKAD office. The type of research used is qualitative research with a descriptive approach. Based on the research results, Regional Asset Administration at the Rokan Hilir Regency BPKAD office is based on bookkeeping, inventory and reporting indicators. The implementation of bookkeeping has not gone well because when goods are procured they are not immediately registered and recorded in the inventory book which ultimately causes data gaps on the Goods and Room Inventory Card such as goods codes, year of purchase, and important numbers on official vehicles caused by negligence in recording regional assets used by other parties. Then the implementation of the inventory also did not go well, such as data collection which was not optimal because the whereabouts of the goods were not clear, there were still goods which did not have item code labels because they were damaged and had not been refurbished, and there were still rooms which did not have Room Inventory Cards because they had not been renewed. And the implementation of reporting at the Rokan Hilir Regency BPKAD office has gone well because the submission is always on time. Obstacles in administering regional assets at the Rokan Hilir Regency BPKAD office include a lack of human resources and organizational cooperation as well as lack of orderly administration.
Implementasi Standar Pelayanan Publik dalam Pembuatan Surat Izin Mengemudi di Satuan Penyelenggara Administrasi Sim (SATPAS) Rokan Hulu Juwita, Juwita; Museliza, Virna
PUBLICNESS: Journal of Public Administration Studies Vol. 3 No. 2 (2024): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v3i2.201

Abstract

This research was conducted in Rokan Hulu Regency to examine the implementation of public service standards in making a Driver's License (SIM) and identifying obstacles that arise during the implementation and application process. This research uses primary and secondary data with a descriptive qualitative approach that provides an in-depth description based on observation, interviews, and documentation. The results showed that implementing public service standards at the Rokan Hulu SIM Administration Unit (SATPAS), which includes indicators of service requirements, procedures, time, costs, products, and complaints, has generally gone well. However, several aspects require improvement, especially human resources and public awareness. In addition, unstable internet network disruptions and limited human resources inhibit achieving optimal service standards.