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Analisis Pengalaman Konsumen di Pantai Purus Muaro Lasak Padang vera, okta; Manvi, Kurnia Illahi; Saladin, khairani
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 5 No 1 (2024): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v5i1.41072

Abstract

The purpose of this study is to examine tourism experience at Pantai Purus Muaro Lasak Padang tourist destination. This research is of a descriptive quantitative nature, utilizing causal associative technique, with a total representative sample of 100 individuals. The population in this study consists of tourists vacationing at Pantai Purus Muaro Lasak Padang tourist destination. The sampling technique employed is purposive sampling using specific criteria. The types of data are primary and secondary. The research instrument is a questionnaire (survey) created using a Likert scale that has been validated and tested for reliability. From the conducted research, it is found that the analysis of tourism experience at Pantai Purus Muaro Lasak Padang falls into the category of moderate with a percentage of 69%. Furthermore, results are obtained based on the following indicators: 1) Comfort is categorized as moderate with a percentage of 70%, 2) Educational aspect is categorized as moderate with a percentage of 72%, 3) Hedonic aspect is categorized as moderate with a percentage of 75%, 4) Novelty aspect is categorized as moderate with a percentage of 55%, 5) Safety aspect is categorized as moderate with a percentage of 73%, 6) Beauty aspect is categorized as moderate with a percentage of 77%.
Pengaruh Fasilitas Kamar Terhadap Kepuasan Tamu Menginap di Hotel Pesona Alam Sangir Sari, Novella Yolanda; Manvi, Kurnia Illahi
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 4 No 2 (2023): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v4i2.69972

Abstract

This research aims to analyze the influence of room facilities on guest satisfaction staying at the Pesona Alam Sangir hotel. This research is quantitative descriptive research with a causal associative method. The method used in sampling is non probability sampling with a purposive sampling technique. The analysis techniques used in this research are validity test, reliability test, quantitative descriptive analysis, assumption test (normality test, linearity test, and coefficient of determination test). The sample used was guests staying at the Pesona Alam Sangir hotel. The results of the research show that: (1) Room facilities are in the quite good category overall with a percentage of (38%), (2) Guest satisfaction is in the quite good category overall with a percentage of (49%), (3) Linear regression test results simply obtained a calculated F value of 686.500 with sig 0.000 <0.05 then regression can be used. This means that room facilities have a significant effect on guest satisfaction. The results of the regression coefficient equation are 0.854 with sig. 0.000 < 0.05, meaning that every increase of 1 unit of room facilities will increase 1 unit of guest satisfaction. Then the R Square value is 0.762. This means that room facilities influence guest satisfaction by 76.2%, while 23.8% are influenced by other factors.
The Effect of Room Facilities on Guest Satisfaction while Staying at Gran Malindo Hotel Bukittinggi Akbar, Maulana; Manvi, Kurnia Illahi
JURNAL PENDIDIKAN DAN KELUARGA Vol 16 No 01 (2024): Jurnal Pendidikan dan Keluarga
Publisher : Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jpk/vol16-iss01/1136

Abstract

This research is motivated by the presence of guests who are dissatisfied with the room facilities of Gran Malindo Hotel Bukittinggi so that it can affect guest satisfaction while staying at Gran Malindo Hotel Bukittinggi, which causes guest loyalty to be low as well as room occupancy rates that have not reached the target. This study aims to analyze the effect of room facilities on guest satisfaction while staying at the Gran Malindo Hotel Bukittinggi. This research is classified as quantitative research with a causal associative approach. The study population was all guests who stayed at Gran Malindo Hotel Bukittinggi during January–June 2021. The total sample in this study was 88 people. The analytical prerequisite tests used in this study are the normality test, the homogeneity test, and the linearity test. To test the hypothesis using a simple linear regression test. The results of the study were: Variable X (Room Facilities) is in the unfavorable category with a percentage of 35%. Variable Y (Guest Satisfaction) is in the good category with a percentage of 38%. Based on a simple linear regression test f count of 76,276 with a significant 0.000 0.05, the room facilities variable can affect guest satisfaction with an R Square value of 0.470. Room facilities affect guest satisfaction significantly by 47% and are influenced by other factors by 53%. Based on the results of the study, it is recommended to further improve room facilities so that they become better and guest satisfaction increases.