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All Journal Tibuana : Journal of Applied Industrial Engineering
Sumariyono, Eko
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Applied of The Simulation of The Queue System in Restaurant Mie Gacoan Branch Gresk Using Arena 14.0 Ristanti, Dwi Mei; Prawira, Firdaus; Sumariyono, Eko
Tibuana Vol 7 No 01 (2024): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.7.01.7938.23-34

Abstract

A system design certainly cannot be separated from the term simulation. There is no need to calculate the simulation manually because a system called the Arena application is available. The Arena is a windows-based simulation software used to simulate and analyze a system. This study aims to enable the practitioner to know and run a queuing system simulation into the tools in the Arena 14.0 software, which in turn can apply it in real conditions to the queuing system at Mie Gacoan Restaurant Gresik Branch. The method used in this case is the simulation queuing method. The queuing model consists of 2 single servers consisting of a general queue and an online ojek queue. The simulation queuing presentation uses the FIFO (first in, first out) rule. That is, consumers who come first to make payments are the first to be served by the system. The analysis results show that the queue rate on server 2 (online ojek queue) has a slightly longer time difference than on server 1 (general queue).
Designing Improvement of Service effectiveness Using M/M/1 and M/M/S Queue Models (Case Study: Customer Arrivals at Jatim Park Tourist Destination During Holidays and Peak Hours) Fauzy, Taufik Rachmad; Ristanti, Dwi Mei Riya; Sumariyono, Eko
Tibuana Vol 7 No 2 (2024): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.7.2.9360.107-111

Abstract

Queueing is a collection of people lined up with the purpose of waiting to be served, after which they leave the queue. Queuing activities often arise due to ineffective or suboptimal service times, resulting in longer wait times. To maximize and schedule service time optimally, queueing models such as M/M/1 and M/M/S systems are utilized. This study applies these models to analyze the queuing system at Jatim Park tourist destination. The aim of this research is to determine the effectiveness of service at the ticketing counters of Jatim Park during holidays. To initiate the study, data was collected on visitor arrival times and average service times. The data analysis aims to optimize service effectiveness at the Kampung Coklat tourist area by implementing the FCFS (First Come, First Served) queueing method and the M/M/S system. The findings suggest that the optimal number of teller servers needed to serve visitors effectively is 2. The analysis also identifies that the longest queue occurs between 10:00 AM and 11:00 AM, with 3 visitors waiting at its peak. The average number of visitors in the queue during this period is approximately 1.3 or 1 visitor. Based on these results, the study concludes that the service effectiveness at the Kampung Coklat tourist area is sufficiently optimized.
Co-Authors Fauzy, Taufik Rachmad Prawira, Firdaus Ristanti, Dwi Mei Ristanti, Dwi Mei Riya